Customer Support

Why DH Pace?

The DH Pace Company is a family-owned and privately held business with annual sales over $1 billion through 60+ offices located across the continental United States. The Company is an industry leader in the distribution, installation, maintenance, and repair of a complete range of commercial, industrial, and residential door, docking and security products. In 2026, DH Pace is celebrating its 100th anniversary in business.

DH Pace Company, Inc. is growing and aspires to hire Full-time Customer Service Representatives to join our National Accounts Facilities team in Olathe, KS. We are seeking customer-focused candidates who have excellent communication and technical skills. This is an excellent entry-level opportunity at DH Pace Company!

The available work schedules are:

Tuesday to Saturday 1:00 PM-10:00 PM

Sunday to Thursday 1:00 PM-10:00 PM

Friday to Monday 11:00am-10:00pm

Position overview:

Triage incoming calls from customers that require service/sales. Work with the customer to understand their need and schedule the appropriate service.

Promote all products and services

Gather information from the customer to ensure accuracy for our technicians.

Enter detailed information in the service ticket that allows the dispatcher to match the best qualified technician to the customer's need

Represent the company in a professional manner with good customer service and verbal communication skills

Maintain and promote a positive attitude toward customers regardless of the circumstances

Other responsibilities as assigned

This is an excellent entry-level opportunity at DH Pace Company! We offer opportunities for advancement and promotions!

Qualifications:

High school diploma or GED required

Two (2) years of customer service experience, or administrative work preferred

Must be able to work independently with little supervision

Must be able to work in a fast-paced environment, with the ability to re-prioritize tasks

Excellent verbal and written communication skills

Must be proficient with technical applications, including Microsoft Office Suites

What We Offer

Comprehensive medical, dental, and vision coverage — available your first full month

Generous paid time off plus paid holidays and floating holidays

Company-paid life insurance, short-term disability, and long-term disability

401(k) with employer match

Health Savings Account (HSA) and Flexible Spending Account (FSA) options

Voluntary benefits including supplemental life and critical illness coverage

Employee discounts for you and your immediate family

Competitive compensation with annual performance reviews

Successful completion of employment verifications, background check, drug screen, and driving record (if applicable) required in advance of hire.

DH Pace Company, Inc. does not accept unsolicited resumes from search firms or agencies. Any resume submitted to any employee of DH Pace Company, Inc. without a prior written search agreement will be considered unsolicited and the property of DH Pace Company, Inc. Please, no phone calls or emails.

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)