Presales Solutions Architect - Google Cloud

At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.

The TTEC Digital Google Partner Practice is a Google Cloud Contact Center Artificial Intelligence (CCAI) platform launch partner that can train, test, secure, deploy and integrate CCAI and the Vertex AI suite to produce multi-platform, data informed, enterprise solutions that fuel the exceptional employee and customer experience (CX).

We are seeking a Google Presales Solution Architect to join our team as a specialized cloud-native expert. This role represents a strategic expansion of our capabilities, designed to perfectly complement our existing Contact Center experts. This is a remote role, based in the US.

We are looking for a "True Google" technologist—someone deeply versed in the Google Cloud Platform (GCP) ecosystem—to act as an overlay and partner to our broader architecture team. In this role, you will have the unique opportunity to exchange expertise: you will help our current architects deepen their understanding of Google infrastructure (Compute, Security, Networking), while capitalizing on their mentorship to your own skills in Cloud Contact Center and Customer Experience (CX) strategy.

You will report directly to the Director of Solution Architecture and play a pivotal role in evolving our technical strategy, managed services offerings, and demo environments.

What you'll be doing:

At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.

The TTEC Digital Google Partner Practice is a Google Cloud Contact Center Artificial Intelligence (CCAI) platform launch partner that can train, test, secure, deploy and integrate CCAI and the Vertex AI suite to produce multi-platform, data informed, enterprise solutions that fuel the exceptional employee and customer experience (CX).

We are seeking a Google Presales Solution Architect to join our team as a specialized cloud-native expert. This role represents a strategic expansion of our capabilities, designed to perfectly complement our existing Contact Center experts. This is a remote role, based in the US.

We are looking for a "True Google" technologist—someone deeply versed in the Google Cloud Platform (GCP) ecosystem—to act as an overlay and partner to our broader architecture team. In this role, you will have the unique opportunity to exchange expertise: you will help our current architects deepen their understanding of Google infrastructure (Compute, Security, Networking), while capitalizing on their mentorship to your own skills in Cloud Contact Center and Customer Experience (CX) strategy.

You will report directly to the Director of Solution Architecture and play a pivotal role in evolving our technical strategy, managed services offerings, and demo environments.

What you'll be doing:

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This position is eligible to participate in an annual incentive program. Actual compensation offered to a candidate may vary based upon geographic location, work experience, education and/or skill levels.

Benefits available to eligible employees include the following: - Medical, dental, vision - tax-advantaged health care accounts - financial and income protection benefits - paid time off (PTO) and wellness time off.

This job posting will remain open until we have identified an adequate applicant pool. Applicants are strongly encouraged to apply early.

About Us TTEC Digital and our 1,800+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Our sister company, TTEC Engage, is a 60,000+ employee service company, with customer service representatives located around the world. TTEC Holdings Inc. is the parent company for both Digital and Engage. When clients have a holistic need, they can draw from these independently managed centers of excellence, TTEC Digital and TTEC Engage.

We are also delighted to share that TTEC has been awarded the Great Place To Work 2024-2025 certification based on outstanding employee experience across 14 countries.

Rarely do applicants meet all desired job qualifications, so if you feel you would succeed in the role above, please take a moment and share your qualifications.

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