Project Manager, Client Service

OVERVIEW:

Guidepoint is a leading research enablement platform designed to advance understanding and empower our clients’ decision-making process. Powered by innovative technology, real-time data, and hard-to-source expertise, we help our clients to turn answers into action.

Backed by a network of nearly 1.5 million experts, and Guidepoint’s 1,300 employees worldwide we inform leading organizations’ research by delivering on-demand intelligence and research on request. With Guidepoint, companies and investors can better navigate the abundance of information available today, making it both more useful and more powerful.

Play a vital role in Guidepoint’s success.

As a Project Manager on the Client Service team, you will be responsible for managing key client accounts and overseeing a team of Associates to best match our clients with the right Advisors for their projects.

Who We Are:

Team-oriented and collaborative

Hard-working professionals who strive for excellence

Built-in mentorship to help you drive and improve your project management and customer service skills, to deliver excellent results for clients

Hands-on leadership to help you develop your career and provide opportunities for upward mobility within Guidepoint

Guidepoint is passionate about your career growth: Check out our Client Service Career Trajectory.

What YOU will own:

Serve as the main point of contact responsible for the day-to-day relationship and service delivery for our clients

Coordinate and work with a team of Associates to Execute requests for clients who are conducting research and due diligence on industry trends, market opportunities, new products and technologies, and more

Provide training to Associates regarding best practices around prospective Advisor sourcing, recruiting, interaction, and screening in order to provide the best Advisor match for each client project

Work closely with the Business Development teams to optimize your clients’ use of Guidepoint’s services

Work with other Project Managers on the team to provide industry guidance for projects

Experience YOU will bring:

Bachelor’s or master’s degree

2+ years of client-facing or account management experience

Previous experience managing a team

The right to work in the UK

Skills YOU will Bring:

Desire to work in a sales/lead generation role that is KPI and metrics-driven

Ability to work in a fast-paced, results-oriented environment

Excellent time management and organizational skills

Outgoing personality with the ability to speak with people at all professional levels

Intellectual curiosity and desire to learn

Excellent written and verbal communication skills

Demonstrated ability to work both individually and as part of a team

What We Offer:

Competitive compensation

Private health insurance

Entrepreneurial environment, autonomy, and fast decisions

International exposure to the global Guidepoint service teams

Casual work environment

Summer and winter team events

Interview Process:

Initial Candidate Screen

Hiring Team Interview

Mock Assessment (Role Dependent) - Complete a stimulated client request and gain more insight into the role

Interview Process Outcome

At Guidepoint, our success relies on the diversity of our employees, advisors, and client base, which allows us to create connections that offer a wealth of perspectives. We are committed to upholding policies that contribute to an equitable and welcoming environment for our community, regardless of background, identity, or experience.

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