Project Manager, Client Service

Project Manager, Client Service

Overview:

The Client Service team is the backbone of Guidepoint’s success. The team is responsible for efficiently delivering Guidepoint’s services to our clients around the world. We work to understand each client’s unique business questions and help them gain critical insights to stay informed and make better business decisions. Come work with us to deliver the best service in the industry and help our clients make some of the most important business decisions in today’s economy.

Are you looking to advance your career and hone your project, people, and relationship management skills? Would you thrive in a fast-paced, team-focused environment where everyone works hard, plays hard, and is rewarded for their individual contributions?

If so, this Project Manager, Client Service position at Guidepoint may have your name on it.

What You'll Do:

Serve as the main point of contact responsible for the day-to-day relationship and service delivery for our clients

Work with and manage a team of Associates to execute requests for clients who are conducting research and due diligence on industry trends, market opportunities, new products and technologies, and more

Provide training to Associates regarding best practices around prospective Advisor sourcing, recruiting, interaction, and screening to provide the best Advisor match for each client project

Work closely with the Business Development teams to optimize your clients’ use of Guidepoint’s services

Work with other Project Managers on the team to provide industry guidance for projects and workshops

What You Have:

Bachelor’s degree

Native Level of Mandarin and fluency in English

2+ years of experience client or account management experience

Previous project management and/ or people management experience

Experience working in market research, agency, or consulting industries is preferred

Excellent written and verbal communication skills

Effective time management and organizational skills

Demonstrated ability to work both individually and as part of a team

Ability to work in a fast-paced entrepreneurial environment

What We Offer:

14 annual leave days (PTO Days), 11 legal holidays, and 7 full paid sick days

Social insurances and housing fund

Shanghai CBD location, Hong Kou Football Stadium with Line 3 and line 8 metro

Free snacks and beverages in the office, including free coffee

Competitive salary depending on experience.

Casual work environment,

Monthly birthday celebration, team building, and other social events

Entrepreneurial environment, autonomy, and fast decisions

International exposure to the global Guidepoint service teams

Summer and winter team events

About Guidepoint:

Guidepoint is a leading research enablement platform designed to advance understanding and empower our clients’ decision-making process. Powered by innovative technology, real-time data, and hard-to-source expertise, we help our clients to turn answers into action.

Backed by a network of nearly 1.75 million experts and Guidepoint’s 1,600 employees worldwide, we inform leading organizations’ research by delivering on-demand intelligence and research on request. With Guidepoint, companies and investors can better navigate the abundance of information available today, making it both more useful and more powerful.

At Guidepoint, our success relies on the diversity of our employees, advisors, and client base, which allows us to create connections that offer a wealth of perspectives. We are committed to upholding policies that contribute to an equitable and welcoming environment for our community, regardless of background, identity, or experience.

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