Coordinator, Client Service

Overview:

The Client Service team connects Guidepoint’s clients with subject-matter experts to better inform their business decisions. They take the time to understand each client’s specific research needs and deliver the experts closest to the topic, often within hours.

Play a vital role in Guidepoint’s success.

As a Coordinator on the Client Service team, you will be overseeing all administration within your client service team. You will be booking client consultations, tracking projects for the team, and qualifying the experts.

This is a hybrid position out of our Athens office.

Interview Process:

Meet your Guidepoint Recruiter!

Initial Candidate Screen

Meet the Guidepoint Team!

Hiring Manager Interview

Interview Process Outcome

Who We Are:

Team-oriented and collaborative

Hard-working professionals who strive for excellence

Built-in mentorship to help you drive and improve your project management and customer service skills, to deliver excellent results for clients

Hands-on leadership to help you develop your career and provide opportunities for upward mobility within Guidepoint

Guidepoint is passionate about your career growth: Check out our Client Service Career Trajectory.

What You Will Own:

Responsible for scheduling bulk telephone consultations for client service teams

Manage multiple client organization requests and respond within a timely manner

Coordinate with advisors and clients to confirm telephone consultations

Leave messages and follow up with Advisors to expedite scheduling projects

Maintain an updated status of client telephone consultations

Qualify Advisors via questionnaire to confirm if they are appropriate for consultations

Follow multiple work streams to help Project Managers and other team members across Athens to organize client requests and track progress on projects

Ongoing communication with experts to confirm availability

Managing follow-up questions and clarifications

Assist with ad-hoc requests

Experience You Will Bring:

College degree

1-3 years of previous work experience dealing in a high-call volume environment

Administrative and/or client service experience

Skills You Will Bring:

Attention to detail and excellent follow-up skills required

Excellent aptitude for developing systems of organization

Excellent time management skills and able to multitask

Effective organizational skills (e.g., using agendas, planning tools, etc.)

Persuasion and influencing skills

Clear and professional communication with managers

Ability to work as part of an international team and independently

Excellent sense of urgency and responsiveness

Fluency in English

What We Offer:

Competitive compensation

Private health insurance

Entrepreneurial environment, autonomy, and fast decisions

International exposure to the global Guidepoint service teams

Casual work environment

Summer and winter team events

About Guidepoint:

Guidepoint is a leading research enablement platform designed to advance understanding and empower our clients’ decision-making process. Powered by innovative technology, real-time data, and hard-to-source expertise, we help our clients to turn answers into action.

Backed by a network of nearly 1.75 million experts, and Guidepoint’s 1,600 employees worldwide we inform leading organizations’ research by delivering on-demand intelligence and research on request. With Guidepoint, companies and investors can better navigate the abundance of information available today, making it both more useful and more powerful.

At Guidepoint, our success relies on the diversity of our employees, advisors, and client base, which allows us to create connections that offer a wealth of perspectives. We are committed to upholding policies that contribute to an equitable and welcoming environment for our community, regardless of background, identity, or experience.

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