Client Service Associate, Institutional (项目助理，金融机构类客户)

OVERVIEW:

Play a vital role in Guidepoint’s success.

As an Associate on the Client Service team, you will understand your client’s unique business questions and identify the experts who can best provide the answers. You will find and recruit new experts into our network of over 1,500,000 Guidepoint Advisors, determining which ones are best suited to speak with the client. For many of our employees, the Associate role represents their first job post-college, and provides a unique opportunity to put core business skills into practice, as well as gain exposure to a wide range of industries and disciplines.

Who We Are:

Team-oriented and collaborative

Hard-working professionals who strive for excellence

Built-in mentorship to help you drive and improve your project management and customer service skills, to deliver excellent results for clients

Hands-on leadership to help you develop your career and provide opportunities for upward mobility within Guidepoint

Guidepoint is passionate about your career growth: Check out our Client Service Career Trajectory.

What You Will Own:

Work with Project Managers to develop strategies for satisfying each client project request

Utilize LinkedIn, press releases, case studies, and the internet to identify the best experts for our clients to get their strategic or investment questions answered

Identify the best leads and invite them to join our network to participate in consultations with our clients

Screen experts to determine their suitability for each specific client project and develop professional profiles to present to your clients

Experience You Will Bring:

Bachelor’s degree or higher

Strong sense of urgency and excellent time management skills to thrive in a fast-paced environment

Bottom-up thinking and the ability to act as a potential thinking partner for clients, bringing creative and strategic solutions

Excellent communication and interaction skills, including demonstrated written and verbal abilities in both English and Mandarin

Proactive, result-driven, initiative, and ability to go the extra mile

Able to deliver excellent service to clients and surpass their expectations within tight timelines

Demonstrated ability to work in a team atmosphere but also independently

Desire to learn about the business and work in a fast-paced entrepreneurial environment

Skills You Will Bring:

Desire to work in a sourcing/lead generation type of role

Ability to work in a fast-paced, results-oriented environment

Excellent time management and organizational skills

Outgoing personality with the ability to speak with people at all professional levels

Intellectual curiosity and desire to learn

Excellent written and verbal communication skills

Demonstrated ability to work both individually and as part of a team

What We Offer:

14 annual leave days (PTO Days), 11 legal holidays, and 7 full paid sick days

Social insurances and housing fund

Shanghai CBD location, Hong Kou Football Stadium with Line 3 and line 8 metro

Free snacks and beverages in the office, including free coffee

Competitive salary depending on experience.

Casual work environment,

Monthly birthday celebration, team building, and other social events

Interview Process:

Meet your Guidepoint Recruiter!

Initial Candidate Screen

Meet the Guidepoint Teams!

Hiring Manager Interview

Mock Assessment (Role Dependent)

Complete a stimulated client request and gain more insight into the role

Interview Process Outcome

At Guidepoint, our success relies on the diversity of our employees, advisors, and client base, which allows us to create connections that offer a wealth of perspectives. We are committed to upholding policies that contribute to an equitable and welcoming environment for our community, regardless of background, identity, or experience.

About Guidepoint:

Guidepoint is a leading research enablement platform designed to advance understanding and empower our clients’ decision-making process. Powered by innovative technology, real-time data, and hard-to-source expertise, we help our clients to turn answers into action.

Backed by a network of nearly 1.75 million experts and Guidepoint’s 1,600 employees worldwide, we inform leading organizations’ research by delivering on-demand intelligence and research on request. With Guidepoint, companies and investors can better navigate the abundance of information available today, making it both more useful and more powerful.

At Guidepoint, our success relies on the diversity of our employees, advisors, and client base, which allows us to create connections that offer a wealth of perspectives. We are committed to upholding policies that contribute to an equitable and welcoming environment for our community, regardless of background, identity, or experience.

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