Client Service Associate

Overview:

The Client Service team connects Guidepoint’s clients with subject-matter experts to better inform their business decisions. They take the time to understand each client’s specific research needs and deliver the experts closest to the topic, often within hours.

Interview Process:

Meet your Guidepoint Recruiter!

Initial Candidate Screen

Meet the Guidepoint Teams!

Hiring Manager Interview

Hiring Team Interview

Mock Assessment

Complete a stimulated client request and gain more insight into the role

Mock Review Interview

Interview Process Outcome

Who We Are:

Team-oriented and collaborative

Hard-working professionals who strive for excellence

Built-in mentorship to help you drive and improve your project management and customer service skills, to deliver excellent results for clients

Hands-on leadership to help you develop your career and provide opportunities for upward mobility within Guidepoint

Guidepoint is passionate about your career growth: Check out our Client Service Career Trajectory.

What you will own:

Work with Project Managers and other team members to develop strategies for satisfying each client project request

Operate in a sales environment to identify the best experts to join our network who provide consultant for client projects

Utilize LinkedIn, press releases, case studies and the internet to identify the best experts for clients to get their strategic or investment questions answered

Screen experts for their suitability for specific client projects and create professional profiles for client consideration

Operate with a global teamwork mentality that leads to building and maintaining strong relationships with other Guidepoint employees, offices, and Advisors

Experience you will bring:

Bachelor’s degree or above

Previous internship, volunteering or extracurriculars

Skills you will bring:

Desire to work in a sales/ lead generation role that is KPI and metrics-driven

Ability to work in a fast-paced entrepreneurial environment

Excellent time management and organizational skills

Outgoing personality with the ability to speak with people at all professional levels

Intellectual curiosity and desire to learn

Excellent written and verbal communication skills in Japanese and English

Demonstrated ability to work both individually and as part of a team

What We Offer:

Client Service Associates can earn up to ¥7,180,000 (for strong performance) over a twelve-month period. The compensation package consists of an annual base salary which includes a fixed overtime allowance, and variable compensation linked to individual performance.

Hybrid work environment, 2 days work from home

International exposure to the global Guidepoint client service teams

Monthly commissions paid in USD

Generous paid annual leave

Casual and entrepreneurial work environment

Social and team-building events

Central office location in Marunouchi, located near Otemachi and Tokyo stations

About Guidepoint:

Guidepoint is a leading research enablement platform designed to advance understanding and empower our clients’ decision-making process. Powered by innovative technology, real-time data, and hard-to-source expertise, we help our clients to turn answers into action.

Backed by a network of nearly 1.75 million experts, and Guidepoint’s 1,600 employees worldwide, we inform leading organizations’ research by delivering on-demand intelligence and research on request. With Guidepoint, companies and investors can better navigate the abundance of information available today, making it both more useful and more powerful.

At Guidepoint, our success relies on the diversity of our employees, advisors, and client base, which allows us to create connections that offer a wealth of perspectives. We are committed to upholding policies that contribute to an equitable and welcoming environment for our community, regardless of background, identity, or experience.

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