Customer Service Agent - Nordic speaking

Betsson Group is a leading online gambling company that operates in over 20 countries worldwide, offering a wide range of online gaming products such as sports betting, casino games, poker, and bingo. The company was founded in 1963 and has been a pioneer in the online gaming industry since it launched its first online sportsbook in 2002. Betsson is dedicated to providing the best customer experience in the industry and has won numerous awards for its commitment to excellence.

Betsson is headquartered in Stockholm, Sweden, and employs over 2,000 people across its various offices worldwide. The company is licensed by several regulatory authorities and is committed to responsible gaming practices.

The Role:

The customer service role at Betsson Group involves assisting Nordic and English-speaking customers via email, chat, and telephone. This role requires strong communication skills, multitasking, and time management abilities. Customer service agents are responsible for translating promotional texts and surveys and managing customer accounts while following responsible gaming practices. Betsson Group provides a multicultural and friendly work environment that encourages employees to develop their skills and knowledge of the iGaming industry. Overall, the customer service role is critical to delivering the best possible customer experience.

Responsibilities:

Assist Nordic-speaking and English-speaking customers via email, chat, and telephone

Collaborate with your team to achieve the best customer satisfaction and other KPIs

Translate promotional texts and customer surveys into your local language

Manage customer accounts

Follow company policies and practices regarding player safety, protection, and responsible gaming

Requirements:

Strong communication skills in English and a Nordic language, both written and verbal

Proficiency in Microsoft Office

Background in customer service (face-to-face, online, or via phone calls)

Ability to multitask and manage time effectively

Additional language skills are considered a plus

Benefits:

We offer a variety of exciting benefits to our employees, including:

🥘Lunch provided between Monday to Friday on site

🧘♀️Wellbeing allowance per year

💲Work from home allowance

🏡Hybrid model

💻2 weeks of remote work (abroad)

📚Other enhanced leave of absence (bereavement, study, birth leave, maternity and parental, service year, marriage leave)

🎂Milestone birthday

🏥Private Health Insurance

♿Temporary Total Disability & Personal Accident Insurances

🛡️Life & Corporate Travel Insurance

💵Discounts with local companies in Malta

💰Optional Pension Plan

✈️Relocation Package (flights, 4 weeks of free accommodation, cash bonus)

Good to know:

Start date: Every second week, training provided

Salary: Base salary + bonus scheme

Rotating shift-based work

Location: Malta, St Julians