Software Engineer- Production Support

Position Description

Founded in 1976, CGI is among the largest independent IT and business consulting services firms in the world. With 94,000 consultants and professionals across the globe, CGI delivers an end-to-end portfolio of capabilities, from strategic IT and business consulting to systems integration, managed IT and business process services and intellectual property solutions. CGI works with clients through a local relationship model complemented by a global delivery network that helps clients digitally transform their organizations and accelerate results. CGI Fiscal 2024 reported revenue is CA$14.68 billion and CGI shares are listed on the TSX (GIB.A) and the NYSE (GIB). Learn more at cgi.com.

Job Title: Senior Software Test Engineer -Java Production Support

Position: Senio Soft Engineer

Experience: 4- 6Years

Category: Software Development/ Engineering

Shift: Timing/rotation etc. details

Main location: Hyderabad

Position ID: J0726-2162

Employment Type: Full Time

Education Qualification: Bachelor's degree in Computer Science or related field or higher with minimum 3 years of relevant experience.

Position Description: We are looking for an experienced Java Production Support ad to join our team. The ideal candidate should be passionate about coding and developing scalable and high-performance applications. You will work closely with our front-end developers, designers, and other members of the team to deliver quality solutions that meet the needs of our clients.

Your future duties and responsibilities

Provide L2/L3 support for Java based applications in production and non production environments.

. Monitor application performance and availability using tools like Splunk, Dynatrace, or similar.

. Troubleshoot and resolve incidents, service requests, and application issues within defined SLAs.

. Collaborate with development, infrastructure, and development teams to identify root causes and implement fixes.

. Perform regular health checks, log analysis, and proactive maintenance activities.

. Participate in deployment activities, including release validations and rollback planning.

. Maintain documentation for support procedures, known issues, and resolutions.

. Ensure compliance with ITIL processes including incident, problem, and change management.

. Support batch jobs, integrations, and middleware components as needed.

Nice to Have

Perform regular health checks, log analysis, and proactive maintenance activities.

. Participate in deployment activities, including release validations and rollback planning.

. Maintain documentation for support procedures, known issues, and resolutions.

. Ensure compliance with ITIL processes including incident, problem, and change management

Good-to-Have Skills:

o Advanced analytical, conceptual, and problem solving abilities.

o Strong written and oral communication skills.

o Proven ability and initiative to learn and research new concepts, ideas, and technologies quickly.

o Ability to work in a team oriented, collaborative environment.

o Ability to translate an idea or need into a completed solution or work product.

. Strong problem solving and troubleshooting skills

. Excellent communication and stakeholder engagement skills

Required qualifications to be successful in this role

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

That same commitment to fairness extends to how we use technology. To support our recruitment team, AI tools may be used to help assess applications though they never replace human judgement. All hiring decisions remain entirely in the hands of our recruitment professionals.

Come join our team - one of the largest IT and business consulting services firms in the world.