SR. ServiceNow ITSM Developer

Position Description

Company Profile:

Founded in 1976, CGI is among the largest independent IT and business consulting services firms in the world. With 94,000 consultants and professionals across the globe, CGI delivers an end-to-end portfolio of capabilities, from strategic IT and business consulting to systems integration, managed IT and business process services and intellectual property solutions. CGI works with clients through a local relationship model complemented by a global delivery network that helps clients digitally transform their organizations and accelerate results. CGI Fiscal 2024 reported revenue is CA$14.68 billion and CGI shares are listed on the TSX (GIB.A) and the NYSE (GIB). Learn more at cgi.com.

Job Title: ServiceNow Developer

Position: Senior Systems Engineer

Experience: 5+ yrs

Category: IT Infrastructure

Job location: Bangalore, Chennai and Hyderabad

Position ID: J0726-0591

Employment Type: Full Time

Qualification: Bachelor's degree in computer science or related field or higher with minimum 3 years of relevant experience.

Job Description:

Key Responsibilities

A skilled and experienced ServiceNow Developer/Architect to design, implement, and optimize solutions across multiple ServiceNow modules, including IT Service Management (ITSM), IT Operations Management (ITOM), Human Resources Service Delivery (HRSD), Governance, Risk, and Compliance (GRC), Configuration Management Database (CMDB), Software Asset Management (SAM), Hardware Asset Management (HAM), Generative AI (Gen AI), and system integrations. This role requires a deep understanding of ServiceNow capabilities, best practices, and customization to align with business requirements and drive digital transformation. knowledge on Nuvolo.

Key Responsibilities:

We are looking for an experienced ServiceNow professional with strong expertise in the Common Service Data Model (CSDM) to lead the design, implementation, and optimization of our service data architecture within the ServiceNow CMDB.

The ideal candidate will have deep knowledge of CSDM best practices, CMDB data modeling, ITOM (Discovery, Service Mapping), and strong analytical skills to ensure alignment between business services, applications, and technical infrastructure

5+ years in ServiceNow (with hands-on CMDB, Discovery, and CSDM experience)

Qualifications:

. Education: Bachelor's degree in Computer Science, Information Systems, or related field.

. Experience: 4- 7 years of experience in ServiceNow Solution design, implementation, development and administration, with a deep understanding of multiple modules.

. Certifications: Preferred certifications include ServiceNow Certified System Administrator, ServiceNow Certified Implementation Specialist (for ITSM, ITOM, HRSD, GRC), and experience with Integration Hub.

. Technical Skills: Proficiency in JavaScript, ServiceNow Scripting, Flow Designer, REST/SOAP, and API integrations. Worked on solution designs

. Soft Skills: Strong analytical, problem-solving, and communication skills; ability to work collaboratively with cross-functional teams and stakeholders. Worked with client senior management.

Additional Requirements:

. experience in ServiceNow customizations, workflow automation, and performance optimization.

. Familiarity with Agile methodologies and DevOps practices.

. Strong understanding of ITIL practices and frameworks, particularly for ITSM and ITOM modules.

. Prior experience working with Generative AI tools and technologies within ServiceNow is a plus.

Behavioural Competencies :

Proven experience of delivering process efficiencies and improvements

Clear and fluent English (both verbal and written)

Ability to build and maintain efficient working relationships with remote teams

Demonstrate ability to take ownership of and accountability for relevant products and services

Ability to plan, prioritize and complete your own work, whilst remaining a team player

Willingness to engage with and work in other technologies

#LI-SA2

Life at CGI:

It is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons

Come join our team, one of the largest IT and business consulting services firms in the world

Your future duties and responsibilities

Required qualifications to be successful in this role

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

That same commitment to fairness extends to how we use technology. To support our recruitment team, AI tools may be used to help assess applications though they never replace human judgement. All hiring decisions remain entirely in the hands of our recruitment professionals.

Come join our team - one of the largest IT and business consulting services firms in the world.