IT Support Engineer II

Job Summary

We are looking for an experienced Senior IT Support Engineer to provide advanced technical support for desktops, servers, networks, and IT infrastructure. The ideal candidate has strong troubleshooting skills, experience managing IT systems and teams, and can lead technical initiatives while ensuring reliable day-to-day IT operations.

Key Responsibilities

Technical Support

Troubleshoot and resolve complex hardware, software, and network issues.

Provide advanced support for desktops, servers, laptops, printers, and other IT peripherals.

Escalate critical technical issues when necessary.

Document incidents, resolutions, and system configurations accurately.

System Administration & Maintenance

Install, configure, and maintain Windows workstations, servers, and related equipment.

Monitor system performance and recommend improvements.

Deploy software updates, security patches, and new technologies.

Administer Active Directory, Microsoft 365, email systems, firewalls, and network infrastructure.

Leadership & Collaboration

Supervise and mentor junior IT Support Engineers and Level 1 support staff.

Participate in IT infrastructure projects and system implementations.

Coordinate with vendors and third-party service providers for repairs and upgrades.

Training & Documentation

Conduct user training on new technologies and IT best practices.

Develop and maintain technical documentation, user guides, and knowledge base articles.

Project Support

Assist in evaluating and implementing new IT solutions.

Recommend hardware and software upgrades to improve business operations.

Qualifications

Bachelor's Degree in Information Technology, Computer Science, or a related field.

At least 2–3 years of experience in IT Support, Desktop Support, or Systems Administration.

Experience leading or managing an IT support team.

Hands-on experience with:

Active Directory Administration

Microsoft 365 Administration

Email Administration

Firewall Administration

Network Administration

Knowledge of Windows operating systems, macOS, Office 365, remote support tools, and ticketing systems.

Strong troubleshooting, analytical, and problem-solving skills.

Excellent communication and customer service skills.

Ability to manage multiple priorities and work independently.

Preferred Certifications

CompTIA A+

ITIL Foundation

Microsoft Certified: Modern Desktop Administrator (or equivalent)

Pay: Php25,000.00 - Php30,000.00 per month

Benefits:

Company Christmas gift

Company events

Health insurance

Opportunities for promotion

Promotion to permanent employee

Application Question(s):

Experience leading or managing an IT support team.

Availability to start?

Provide your viber for fast communication.

Education:

Bachelor's (Required)

Experience:

IT Support, Desktop Support, or Systems Administration.: 2 years (Required)

Work Location: In person