Team Leader - English (Hanoi)

Description

Your main responsibilities are:

Supervise team members and be able to arrange or cover members working shifts if necessary;

Provide accurate, valid, and complete information by using the right methods/tools;

Handle clients' complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution;

Meet personal/team targets;

Keep records of issues/problems for further investigation;

Follow communication procedures, guidelines, and policies;

Work with managers about clients' feedback;

Personal traits and self-management skills are required to manage unique risks and a fast-paced work environment within the Content Moderation industry. Candidates may potentially be exposed to harmful content.

Requirements:

Good command in English;

Have at least 1 year of experience in customer support, service analysis or content moderation;

Proficient skills with MS Office and Google Drive;

Able to join our training session;

Ability to work on public holidays;

Having good communication skills is an advantage;

Able to work on shifts, weekends, and public holidays.

Benefits:

1. Salary and Benefits

Attractive salary and bonus;

Premium Healthcare and Mental Health Care service for you, 100% covered by the company;

Extra bonus per personal events (Wedding, Funeral, Hospitalization, Newborn baby) and a very cute baby box for staff who are going to welcome a new baby angel to the world;

Annual health check,

Fantastic internal events;

Paid leave (12 days/year).

2. Working Environment

We work 40 hours per week;

International, fun and professional working environment;

Modern hardware provided by the company (laptop, monitor, etc.);

Free drinks (coffee, tea, etc.);

English working environment;

Training and career development opportunities.

Working time:

5 days per week amounting to 40 hours, arranged by the company;

Able to work during Vietnamese Public Holidays as requested (New Year, Lunar New Year, Independence Day, etc.);

Able to work night shift.

About Company

TELUS Digital is the customer experience transformation partner to the world's most admired brands. Our diverse team weaves data, technology, and human ingenuity to deliver differentiated customer journeys, drive operational effectiveness, and scale AI solutions with meaningful value and positive impact.

We craft real-world solutions in the moments that matter, from customer acquisition to lifelong loyalty. Enabled by our global reach - spanning 78,000 experts in 33 countries - and deep industry expertise, we help over 600 organizations make the customer experience feel effortless.

Our solutions span Data & AI, Digital Experience & IT, CX Management and Trust & Safety. At the core of our innovation is Fuel iX™, an enterprise-grade generative AI platform that helps clients safely access and optimize leading LLMs to scale their own AI from pilot to production.

About Company:

TELUS Digital is the customer experience transformation partner to the world's most admired brands. Our diverse team weaves data, technology, and human ingenuity to deliver differentiated customer journeys, drive operational effectiveness, and scale AI solutions with meaningful value and positive impact.

We craft real-world solutions in the moments that matter, from customer acquisition to lifelong loyalty. Enabled by our global reach - spanning 78,000 experts in 33 countries - and deep industry expertise, we help over 600 organizations make the customer experience feel effortless.

Our solutions span Data & AI, Digital Experience & IT, CX Management and Trust & Safety. At the core of our innovation is Fuel iX™, an enterprise-grade generative AI platform that helps clients safely access and optimize leading LLMs to scale their own AI from pilot to production.