Trainer - English (Hanoi)

Description

Responsibility

Conceptualize training sessions based on data and research;

Create training strategies and initiatives;

Test and review created training methods;

Maintain a database of all training sessions;

Instruct employee training and onboarding;

Review employee performance and learning;

Conduct training classes on policy/product;

Responsible for Training Needs Analysis and Knowledge transfer for any identified knowledge issues.

Key skills and experience

Bachelors degree in any related field;

Vietnamese local; proficient in English 4 skills (at least C1 level);

Training Needs Analysis knowledge and/ or experience is a plus;

Proficient skills with MS Office (Word, Excel, PowerPoint), Google Drive and Internet applications;

Ability to communicate clearly and concisely, both oral and in writing;

Knowledge of people learning patterns to design programs with excellent efficiency;

Personal traits and self-management skills are required to manage unique risks and a fast pace work environment within the Content Moderation industry. Candidates may potentially be exposed to harmful content.

Benefits

1. Salary and Benefits

Attractive salary;

Premium Healthcare and Mental Health Care service for you, 100% covered by the company;

Extra bonus per personal events (Wedding, Funeral, Hospitalization, Newborn baby) and a very cute baby box for staff who are going to welcome a new baby angel to the world;

Annual health check;

Paid leave (12 days/year).

2. Working Environment

International, fun, and professional working environment: Working closely with both experienced Vietnamese, foreign experts and managers to promote services all over the world;

An open and honest culture where people are valued, treated fairly and trusted and empowered;

Modern hardware (Laptop and other equipments provided);

Free drinks (coffee, tea, etc.);

Nap room for a quick rest;

Training and career development opportunities: Continuous and professional training to fully develop your potential.

About Company

TELUS Digital is the customer experience transformation partner to the world's most admired brands. Our diverse team weaves data, technology, and human ingenuity to deliver differentiated customer journeys, drive operational effectiveness, and scale AI solutions with meaningful value and positive impact.

We craft real-world solutions in the moments that matter, from customer acquisition to lifelong loyalty. Enabled by our global reach - spanning 78,000 experts in 33 countries - and deep industry expertise, we help over 600 organizations make the customer experience feel effortless.

Our solutions span Data & AI, Digital Experience & IT, CX Management and Trust & Safety. At the core of our innovation is Fuel iX™, an enterprise-grade generative AI platform that helps clients safely access and optimize leading LLMs to scale their own AI from pilot to production.

About Company:

TELUS Digital is the customer experience transformation partner to the world's most admired brands. Our diverse team weaves data, technology, and human ingenuity to deliver differentiated customer journeys, drive operational effectiveness, and scale AI solutions with meaningful value and positive impact.

We craft real-world solutions in the moments that matter, from customer acquisition to lifelong loyalty. Enabled by our global reach - spanning 78,000 experts in 33 countries - and deep industry expertise, we help over 600 organizations make the customer experience feel effortless.

Our solutions span Data & AI, Digital Experience & IT, CX Management and Trust & Safety. At the core of our innovation is Fuel iX™, an enterprise-grade generative AI platform that helps clients safely access and optimize leading LLMs to scale their own AI from pilot to production.