Manager, Residential Customer Solutions and Results

Are you looking for an exciting job where you can put your skills and talents to work at a company you can feel proud to be a part of? Do you want a workplace that will challenge you and offer you opportunities to learn and grow? A position at Xcel Energy could be just what you’re looking for.

Position Summary

Join Xcel Energy’s Customer Energy and Transportation Solutions team and help lead the change to a clean-energy future. We’re looking for a proven leader to drive customer offerings for geographically targeted programs that reduce natural gas and/or electricity use in order to help avoid costly system upgrades. In this role, you’ll provide dedicated leadership for product-based solution analysis and design, and lead a team delivering products and solutions that advance key priorities — from customer satisfaction and stakeholder engagement to trade relations, resource management and results. Energy-program experience and a solid grasp of utility regulatory frameworks are preferred. You may also represent the Company in stakeholder and regulatory proceedings.

Essential Responsibilities

Deliver projects, solutions and objectives to meet goals. Lead, set priorities and assign work to direct reports for maximum efficiency and to meet goals. Obtain resources and foster positive relationships with internal and external clients. Ensure effective application of business processes and guide continuous improvements. Finalize goals and plans with direct reports.

Provide expertise on all aspects of the business. Including target markets, product launches, advertising and promotion plans, customer management, pricing, channels, strategic planning, data analytics, operations, and/or budget management.

Drive and champion business needs. Manage group to provide requirements and market information for business cases.

Responsible for hiring, developing, training, coaching, counseling and rewarding a group of professional employees.

Accountable for customer product goal attainment, tracking and reporting.

Minimum Requirements

College degree, preferably in business, marketing or a related field.

- Seven years of experience in marketing product management, and/or business analytics required.

- Three years' experience in a regulated utility.

- Ability to prioritize multiple competing needs with finesse. Proven results.

Preferred Requirements

- Management/supervisory experience is strongly preferred. The ideal candidate would have experience, and preferably leadership experience, in several of these areas:

Leading a team to deliver customer programs

Understanding of utility regulatory requirements and frameworks

Strong analytical acumen and familiarity with utility potential studies and cost-benefit analyses

Comfortable in high-pressure settings, such as contested stakeholder meetings, executive presentations and acting as a witness in regulatory proceedings

Collaborative approach to creative problem solving of internal and external issues, including managing third-party relationships

As a leading combination electricity and natural gas energy company, Xcel Energy offers a comprehensive portfolio of energy-related products and services to 3.4 million electricity and 1.9 million natural gas customers across eight Western and Midwestern states. At Xcel Energy, we strive to be the preferred and trusted provider of the energy our customers need. If you’re ready to be a part of something big, we invite you to join our team.

Individuals with a disability who need an accommodation to apply please contact us at recruiting@xcelenergy.com.

Non-Bargaining

The anticipated starting base pay for this position is: $112,200.00 to $147,600.00 per year

This position is eligible for the following benefits: Annual Incentive Program, Medical/Pharmacy Plan, Dental, Vision, Life Insurance, Dependent Care Reimbursement Account, Health Care Reimbursement Account, Health Savings Account (HSA) (if enrolled in eligible health plan), Limited-Purpose FSA (if enrolled in eligible health plan and HSA), Transportation Reimbursement Account, Short-term disability (STD), Long-term disability (LTD), Employee Assistance Program (EAP), Fitness Center Reimbursement (if enrolled in eligible health plan), Tuition reimbursement, Transit programs, Employee recognition program, Pension, 401(k) plan, Paid time off (PTO), Holidays, Volunteer Paid Time Off (VPTO), Parental Leave

Benefit plans are subject to change and Xcel Energy has the right to end, suspend, or amend any of its plans, at any time, in whole or in part.

In any materials you submit, you may redact or remove age-identifying information including but not limited to dates of school attendance and graduation. You will not be penalized for redacting or removing this information.

Deadline to Apply: 08/18/26

All Xcel Energy employees and contractors share responsibility for protecting the company's information and systems by adhering to cybersecurity policies, standards, and best practices, recognizing that cybersecurity is everyone's responsibility.

ACCESSIBILITY STATEMENT

Xcel Energy endeavors to make https://www.xcelenergy.com/ accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact Xcel Energy Talent Acquisition at recruiting@xcelenergy.com. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.