Security Operations Manager

Better begins here

Crown Resorts is a great place to visit and it’s an even better place to work, a place where you can play your part in creating fun, memorable, world-class experiences for our guests and our people. We value passion, optimism, and an appetite for change - for the better. Here, you’ll be part of the team, empowered to explore more, experience more and supported by your leader to grow and develop.

The Security Operations Manager supports the General Manager Security in maintaining a safe, secure, compliant, and customer-focused environment for Crown Perth.

The role is responsible for the effective day-to-day management of security operations, including workforce planning, rostering, overtime and leave management, performance management, and employee development.

The position ensures operational excellence, promotes a positive security culture, and leads teams to deliver high standards of safety, service, and professionalism.

Key Responsibilities:

Plan and manage short- and medium-term security resourcing requirements in collaboration with the General Manager Security to meet operational demands.

Oversee the efficient and effective deployment of security resources, ensuring appropriate staffing levels, capability, and operational coverage at all times.

Ensure Security operations are conducted in accordance with all relevant legislation, regulatory requirements, organisational policies, procedures, and standards.

Develop and maintain positive working relationships with internal stakeholders and external agencies, including regulators, law enforcement, and emergency services.

Lead, coach, mentor, and develop Shift Managers, Supervisors, and Senior Security Officers to build capability and support succession planning.

Develop and implement initiatives that enhance customer service outcomes while supporting security and operational objectives.

About you

Minimum 10 years' experience in an operational leadership or management role.

Experience within a security, law enforcement, emergency services, hospitality, gaming, or related operational environment is desirable.

Experience in emergency management, incident response, crisis management, or business continuity activities.

Demonstrated experience managing performance, employee relations, and workplace investigations.

Strong customer service focus with the ability to manage and resolve complex service issues while balancing operational and security requirements.

On top of exciting career possibilities, we offer better exposure to experiences and learning. To see our range of benefits and opportunities visit Crown Resorts Careers.

Our Crown Community celebrates uniqueness and embraces diversity. We welcome the creativity, insights and experiences from people of different race, age, religion, cultural background, gender, people with disability, people who identify as LGBTIQ+ and Aboriginal and Torres Strait Islander; people like you.