FIELD MANAGER I

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Job Summary:

An operational leader who ensures growth for clients, customers and Smollan by proactively

influencing and managing relationships between the client, customers and employees; spotting opportunities and providing insights; managing the resources required to ensure efficient and

effective day-to-day operations; and acting as a Smollan people custodian, leader and people

manager.

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Key Responsibilities and Deliverables:

Efficient Achievement of Targets

Communicate sales targets to the Field Force

Increase volumes in field

Monitor sales to ensure sales targets are achieved

Drive ad-hoc promotions to increase sales

Develop alternative strategies to increase sales

Ensure timeous promotional activities are implemented

Manage Promotional Activity

Facilitate the implementation of promotion grids

Ensure field force are informed about time frames for promotions

Communicate promotional activities to field force

Ensure understanding of objectives of various promotions

Ensure promotional activities have been implemented and maintained

Provide feedback to relevant stakeholders

Monitor competitor’s new innovations

Analyses and manage data integrity (Field comms)

Control Expenses

Control cell phone/telephone expenses

Monitor and control:

o fuel expenses

o vehicle expenses

Pro-Active Operational Excellence

Manage the resources required to ensure efficient and effective day-to-day operations in the field including flexible people and resource allocation

Continuous monitoring of service delivery

Ensure implementation of systems to promote efficiency

Implementation of sales initiatives and value-adding store operations

Ensure all company assets are maintained according to company policy

Manage staff in-store book communication and feedback

Business Insights and Execution

Identify and act on new business opportunities

Share information with relevant stakeholders

Effective data collection and analysis

Provide insights for improvements and new ways of driving sales

Plan and implement sales operations for clients and customers based on the analysis of sales data

Monitor and evaluate new innovations

Monitor competitor’s new innovations

Stakeholder Engagement

Pro-actively influencing and managing relationships between the client, customers and

operational staff to ensure growth for clients and customers

Provide continuous feedback as per client requirements

Compile regular reports to relevant stakeholders

Provide continuous feedback as per client requirements (competitor activities, promotions)

Compile regular reports to Regional Managers

Conduct review meetings with client

Provide feedback via feedback platform (e.g. REX/Manual tracking)

People Management

Take full responsibility for performance management of all direct reports, managing their

performance in relation to quality standards and agreed benchmarks and objectives, focusing on all aspects of sound people management:

o Recruitment and selection

o Induction and orientation

o Training and development

o Rewards and remuneration

o Succession planning

o Performance management

Ensure compliance with regards to leave, adherence to dress code, management of health and safety and adherence to staff welfare

Ensure appropriate levels of management and accountability

Motivate, delegate and empower appropriately, enabling direct reports to take responsibility and display creativity and initiative

Ensure effective knowledge sharing

Teamwork and Self-Management

Follow through to ensure that personal quality and productivity standards are consistently and accurately maintained

Demonstrate consistent application of internal procedures

Plan and prioritise, demonstrating abilities to manage competing demands

Demonstrate abilities to anticipate and manage change

Demonstrate flexibility in balancing achievement of own objectives with abilities to understand and respond to organisational needs

Manage own career development by staying abreast of any technical and industry changes

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Key Competencies:

Sales orientation

Systemic thinking

Coaching & development of others

Team leadership

Impact & influence

Emotional maturity

Change leadership

Judgement & decision making

Planning & prioritisation

Performance & results driven

Quality & detail excellence

Organisational commitment

Relationship building

Service excellence

Resilience & stress management

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Minimum Qualifications: Relevant Diploma at NQF level 5

Code 8 Driver’s license; Own vehicle

Minimum Experience: 2-3 years’ field sales supervision experience in the retail renewable energy and financial environment at a managerial/ supervisory level

Knowledge, Skills & Abilities: Communication (verbal & written)

Analysis & problem solving

Computer literacy

Business acumen

Commercial awareness

Attention to Detail

Pro-active thinking

Leadership skills

Planning & organising

Negotiation skills

Sales management skills

Decision making skills