Senior Manager, Partnership Excellence & Governance (Case Management for Mass Brokerage)

FIND YOUR 'BETTER' AT AIA

We don’t simply believe in being ‘The Best’. We believe in better - because there’s no limit to how far ‘better’ can take us.

We believe in empowering every one of our people to find their 'better' - in the work they do, the career they build, the life they live and the difference they make. So that together we can support even more people - including our own - to live Healthier, Longer, Better Lives.

If you believe in better, we’d love to hear from you.

About the Role

Customer Centricity - This role contributes to the delivery of customer outcomes that are reliable, thoughtful, and create meaningful impact for customers and society. The role holder is expected to embed a customer first mindset in all decisions and actions by developing a clear understanding of customer needs, taking end to end ownership to resolve issues, and working collaboratively across teams to continuously enhance the customer journey—both directly and indirectly.

Provide best-in-class case and operations advisory services for business partners. Drive operational excellence, strategic process improvements, and cross functional collaboration to ensure all cases are submitted complete, processed efficiently.

Roles and Responsibilities:

Drive to provide quality case advisory service to accelerate closing of new business, POS and other top class support

Identify needs of selected business partners/ segments; design and provide customized operations support

Manage execution of compensation for business partners

Onsite advisory and communication with business partners for driving business results

Drive implementation and communication of rules and guidelines for business partners to ensure regulatory and inhouse operations compliance

Identify improvement areas and drive implementation to ease operations processes for business partners

Define and monitor service standards (turnaround times, communication protocols) for each stage of the case lifecycle.

Ensure team members who perform regulated activities have obtained the relevant licenses and fulfilled the licensing requirements

Take up ad hoc projects and assignments

Drive people development and foster performance driven culture

Minimum Job Requirements:

University/College graduate with 10 years’ relevant working experience with supervisory responsibilities

Strong organizing and management skills

Strong presentation and communication skills

Good written and spoken English and Cantonese

Others:

You are preferred to obtain the license of Insurance Authority (IA) (Paper 1, 3 and 5)

You are required to acquire the relevant license(s) if your job involves regulated activities

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.