Associate - Insurance Policy Member Maintenance (HK Region)

FIND YOUR 'BETTER' AT AIA

We don’t simply believe in being ‘The Best’. We believe in better - because there’s no limit to how far ‘better’ can take us.

We believe in empowering every one of our people to find their 'better' - in the work they do, the career they build, the life they live and the difference they make. So that together we can support even more people - including our own - to live Healthier, Longer, Better Lives.

If you believe in better, we’d love to hear from you.

About the Role

Process new business, renewals, and change request from group policy holder as per stipulated benchmark and requirements.

1) Core Responsibilities

To process member enrolment for all customized policies.

This includes member enrolment, termination and change with quality checking.

To handle email correspondence between HK processing team and client within stipulated timeline to maintain client management.

Ensure meeting personal quality, productivity, turnaround time, and attendance benchmark.

Performs other responsibilities and duties periodically assigned by supervisor in order to meet operational and/or other requirements.

2) Administrative Procedure Review

Assist in reviewing necessary documents and review procedures to enhance controls and efficiency

On-time identification of errors, delays or any other problems, with subsequent diagnosis & resolution via corrective and preventive measures

Work as a module owner and lead projects where necessary.

3) Other ad hoc task

Perform other responsibilities and duties periodically assigned by supervisor in order to meet business requirements.

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.