Service Technical Manager - France (M/F)

About the GAC

GAC INTERNATIONAL FRANCE was established in March 2026 in Paris and is part of the Guangzhou Automobile Group. Our business covers all aspects of passenger car sales, marketing and aftersales services. We are dedicated to delivering quality work and exceptional customer service in all aspects of our business.

Guangzhou Automobile Group Co., Ltd. (abbreviated as GAC group, 6601238.SH，02238.HK), headquartered in Guangzhou City, is a large joint-stock automobile enterprise listed in both Hongkong and Shanghai Stock exchanges. At present, it has about 100,000 employees. Fortunate Global 500 ranked No.181. The main business covers seven major sectors: research and development, vehicle, parts, energy and ecology, internationalization, commerce and transportation, investment and finance. Sticking to independent innovation and joint venture cooperation, GAC group is now transforming itself with all its strength to a technology-based enterprise. Adhering to the enterprise concept of 'Humanity', Credibility, Creativity', GAC is committed to building a world-class company which wins customers’ trust, ensures staff's well-being, and meets social expectations.

We are currently looking for a Service Technical Manager for France, the details Job responsibilities as below:

Who You Are:

As Service Technical Manager France, you will coordinate dealer technical support, complex diagnosis, technical training, repair quality, technical documentation, and major quality issue closure.

Your mission is to ensure professional, efficient, and compliant technical operations to optimize first-time-fix rates, vehicle uptime, and dealer repair capabilities while mitigating high-voltage safety risks and technical customer complaints for GAC’s New Energy Vehicles (NEVs) in France.

Key Responsibilities:

1. Aftersales Technical System Setup

Develop technical management rules, standard operational processes, and annual work plans aligned with GAC Europe’s aftersales strategy.

Deploy repair manuals, diagnostic materials, technical bulletins, special tools, diagnostic equipment, and software accounts across French dealers.

Establish dealer technical capability grading, technician certification, and continuous improvement mechanisms for EV repair and high-voltage safety.

2. Dealer Technical Support & Complex Case Escalation

Serve as the key technical owner for France; coordinate dealer technical enquiries, complex faults, repeat repairs, and VOR (Vehicle Off Road) cases.

Guide workshop technicians in fault reproduction, data logging, diagnosis, repair planning, and post-repair validation.

Enforce case escalation rules for safety, high-voltage, traction battery, thermal runaway, braking/steering, or media-sensitive issues to GAC Europe and HQ.

3. Core NEV System & High-Voltage Management

Provide hands-on technical support for traction batteries, e-motors, power electronics, thermal management, connected vehicle systems, OTA, and ADAS.

Monitor dealer compliance with high-voltage isolation, insulation testing, battery removal/refitting, and end-of-life battery handling.

Coordinate battery testing, repair, replacement, logistics, and technical judgment in compliance with French/EU safety and environmental regulations.

4. Technical Training & Certification

Create and execute annual technical training plans covering new models, HV safety, battery diagnostics, software updates, and repair quality.

Organize pre-launch technical training and aftersales readiness audits to ensure dealer staff, tools, and parts are market-ready.

Track training completion, test pass rates, and repair quality metrics to refine training modules.

5. Repair Quality & Customer Issue Closure

Monitor KPIs including first-time-fix rate, repeat repair rate, rework rate, case closure time, and major customer complaints.

Support investigations of roadside assistance cases, vehicle downtime, legal disputes, and media-sensitive events.

Review major repair logs for accuracy in repair plans, labor times, parts usage, and quality conclusions.

6. Product Quality Feedback & Cross-Functional Coordination

Analyze field fault data, diagnostic logs, and returned parts to spot potential batch quality issues.

Submit market quality reports to GAC Europe and HQ; follow up on permanent fixes, containment actions, and recall campaigns.

7. Digitalization & Compliance Management

Drive standardized use of DMS, diagnostic platforms, and technical case management systems, ensuring data privacy and security compliance.

Ensure all aftersales activities meet GAC standards and French/EU regulations concerning consumer protection, product safety, high-voltage safety, occupational health, and dangerous goods management.

What You Bring:

Education: Bachelor’s degree or above in Vehicle Engineering, Automotive Electronics, Electrical Engineering, Mechanical Engineering, or related fields.

Work Experience:

8+ years in automotive aftersales technical support, field technical engineering, training, or dealer technical management.

3+ years in workshop technical management specifically for a premium or mainstream New Energy Vehicle (NEV) brand.

Previous OEM regional technical management or importer experience in France/Europe is highly preferred.

Technical Knowledge:

Solid mastery of NEV 3-Electric systems (Battery, Motor, Power Electronics), thermal management, OTA, ADAS, and HV safety.

Proficient in diagnostic tooling, oscilloscopes, insulation testers, and systematic troubleshooting.

Familiarity with French/EU aftersales, consumer protection, and high-voltage safety regulations.

Languages & Tools:

Fluent French (capable of conducting training, writing reports, and communicating with local dealers independently).

Working proficiency in English.

Proficient in MS Office; familiarity with DMS and OEM diagnostic platforms.

Other Requirements:

Valid driving license and willingness to travel within France and Europe.

High-Voltage work certification is strongly preferred.

What We Offer:

An ambitious employer; we only want the best for you.

A fast career track like only few other companies can match.

A competitive salary and excellent bonus structure (above market); at GAC we strongly believe and live by ownership and meritocracy.

If you have any questions, you may always reach out Emma.Wang@gac-international.com.

Company website INTERNATIONAL | Where Craft Meets Technology

We are committed to creating a work environment of trust and respect for our employee, which we believe will motivate them to achieve their dreams together. Our employees and partners have always been relentless in their pursuit of excellence in the face of challenges. We are very proud of what we have achieved, and we are proud of our leadership. We hope you will give full play to your talents and help make GAC a world-class company.