Business Development Center (BDC) Manager – NSW
About the role
AI Job Summary
Lead and manage a BDC team, setting KPIs and performance standards.
Oversee inbound/outbound phone, email, and digital communications to maximize lead conversion.
Use CRM/DMS systems and digital communication platforms effectively.
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Role Type
On-site • Permanent • Full-time • Associate
Description
BYD Haberfield , proudly a part of Harmony Auto, is at the forefront of the electric vehicle revolution in Australia. Harmony Auto is recognized as the biggest importer of luxury and ultra-luxury vehicles from China, offering unparalleled quality and prestige.
With a commitment to sustainability and innovative technology, we aim to reshape the automotive landscape through high-performance electric vehicles. Our state-of-the-art showroom is part of a dynamic network, dedicated to providing exceptional service and pioneering solutions in the automotive industry.
Due to business expansion, we are seeking a Business Development Center (BDC)Manager – NSW to join our dynamic team.
Summary
The BDC Manager plays a critical role in driving dealership growth by leading the customer engagement team, optimizing lead management, and ensuring seamless communication between sales, service, and customers. This position requires a results‑oriented leader with strong coaching skills, operational discipline, and a passion for delivering exceptional customer experiences.
Key Responsibilities
Lead and manage the BDC team, setting clear KPIs and performance standards
Oversee inbound and outbound communications (phone, email, digital) to maximize lead conversion
Develop and implement strategies for lead generation, appointment setting, and customer retention
Partner with Sales and Service Managers to align BDC activities with dealership goals
Monitor and analyze performance metrics, reporting results to senior management
Recruit, train, and coach team members to achieve high productivity and customer satisfaction
Ensure compliance with dealership processes, brand standards, and customer service excellence
Qualifications & Skills
Proven experience in automotive dealership operations, preferably in a BDC or sales leadership role
Strong leadership and team management skills with a track record of coaching success
Excellent communication and customer relationship management abilities
Analytical mindset with the ability to track KPIs and implement improvement strategies
Proficiency in CRM/DMS systems and digital communication platforms
Apply today, interview ASAP, and offer next week. An immediate start is preferred!
You must be eligible to work in Australia
Ready to take a giant step in your career? Interstate Candidates are WELCOME.
Click and Apply -Join our Team at BYD Harmony Auto NSW!
Be part of Australia’s EV revolution. Immediate interviews, fast offers, and a chance to grow with the nation’s largest luxury EV importer.
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