Manager SaaS Platforms - Solutions Architecture Manager

Description

Position overview:

As a Manager SaaS Platforms for Solutions Architecture you provide leadership to professional staff who develop, deploy and administrate Software as a Services (SaaS) related initiatives. You manage the performance, drive engagement and foster development of your teams.

Key responsibilities:

Manage a team of technical professionals, ensuring resource allocation and adherence to development best practices

Oversee the development lifecycle of SaaS applications, including requirement gathering, design, coding, testing, and deployment

Coordinate release schedules and manage the deployment of SaaS applications or their enhancements

Implement and maintain security measures and best practices to ensure data protection in line with company and regulatory standards

Monitor application performance and usage to identify improvement opportunities, including automation and license utilization

Oversee end-user technical support, issue troubleshooting, and timely resolution to minimize disruption to the users' experience

Contribute to application roadmaps that focus on key customer priorities and drive innovation

Collaborate with vendors and stakeholders to ensure smooth operations and integration of SaaS platforms

Lead and develop a high-performing, highly engaged team, providing guidance, support, and mentorship

Requirements:

Schedule flexibility

Availability to work on-site

Core competencies

Giving support

Focusing on customers

Embracing technology

Managing self-development

Leadership competencies

Providing leadership

Leading change,

Building effective teams

Managing stakeholders

Functional competencies

Strong understanding of architecture principles, software development methodologies, programming languages, and frameworks used in SaaS applications

Proficient in managing the development lifecycle, integration processes, and automation tools

Strong ability in design and optimization of databases for performance, scalability, and data integrity

Skilled in vendor and stakeholder management

Strong project management skills, with expertise in Agile methodologies

Ability to identify and solve technical and operational problems; understand and recognize broader impact across the department

Qualifications

5+ years of work experience in Information Technology; 2+ years of managerial experience

Bachelor’s degree in Computer Science, Information Science or related field

B2+ oral and written English

About Company:

TELUS Digital is the customer experience transformation partner to the world's most admired brands. Our diverse team weaves data, technology, and human ingenuity to deliver differentiated customer journeys, drive operational effectiveness, and scale AI solutions with meaningful value and positive impact.

We craft real-world solutions in the moments that matter, from customer acquisition to lifelong loyalty. Enabled by our global reach - spanning 78,000 experts in 33 countries - and deep industry expertise, we help over 600 organizations make the customer experience feel effortless.

Our solutions span Data & AI, Digital Experience & IT, CX Management and Trust & Safety. At the core of our innovation is Fuel iX™, an enterprise-grade generative AI platform that helps clients safely access and optimize leading LLMs to scale their own AI from pilot to production.