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Service Advisor - BYD Hornsby

Employment Hero

Hornsby, AUonsitePosted Aug 4, 2026
Posting intelligenceActively listed

About the role

AI Job Summary

Minimum 3 years in automotive repair or related industries.

Minimum 1 year in customer service roles.

Must be eligible to work in Australia.

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Role Type

On-site • Permanent • Full-time • Associate

Description

BYD Hornsby, proudly a part of Harmony Auto, a BYD flagship store in NSW, is at the forefront of the electric vehicle revolution in Australia. Harmony Auto is recognised as the biggest importer of luxury and ultra-luxury vehicles from China, offering unparalleled quality and prestige.

We are seeking a motivated Service Advisor to be the vital link between customers and the dealership. In this role, you will manage daily reception duties at the after‑sales service front desk, coordinate maintenance activities, and provide direct support to the Service Manager in achieving departmental goals.

Key Responsibilities

Promote and develop dealership maintenance services

Manage customer maintenance appointments

Receive customers and prepare work orders

Coordinate progress of maintenance work

Prepare vehicles for delivery after maintenance

Handle vehicle delivery and return processes

Follow up with customers to ensure satisfaction

Coordinate ordering of special parts

Implement fair and consistent warranty policies

Support pre-delivery inspections and new car handovers

Provide excellent customer service by addressing inquiries and concerns

Resolve customer issues through proactive follow-up

Qualifications

Education: Diploma or higher in Automotive or related field

Training: Knowledge of relevant laws/regulations

Experience:

3+ years in automotive repair or related industries

1+ year in customer service

Familiarity with BYD/Toyota operations is advantageous

Skills:

Computer proficiency

Strong communication and analytical skills

Valid driver’s license

Attitude: Positive, team-oriented, professional image, resilient under pressure

Apply today, interview ASAP, and Offer next week. An immediate start is preferred!

You must be eligible to work in Australia

Ready to take a giant step in your career? Interstate Candidates are WELCOME.

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