Technical product Eng

About Us:

Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 56 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower businesses with agile digital at scale to deliver unprecedented levels of performance and customer satisfaction. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovative ecosystem.

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Location: Sydney, Australia.

Salary: AUD 150742 - 171215 Annual Gross

Please Note: The above salary range is only indicative and maybe subject to suitable enhancements, based on internal company processes.

Flexible working arrangements (hybrid, reviewed case-by-case basis). Feel free to connect with your recruiter to learn more about how this works in practice.

Superannuation industry experience pref

We are seeking an experienced Product Owner / Business Analyst with a strong Platform Operations lens to continue driving delivery across the My Optus App (MOA) portfolio, owning end-to-end feature delivery for high-visibility customer journeys including Service Tab, NBN Assist, and Fixed flows. Beyond backlog and requirements ownership, this role carries accountability for the operational health of the platform - release governance, environment stability, defect management, and production readiness - ensuring features move from build through to a stable, supportable live state.

This role requires someone who can operate seamlessly across product ownership, business analysis, and platform operations disciplines: translating complex business needs into prioritised backlogs, while also maintaining the release, environment, and deployment discipline that keeps a high-traffic customer platform running reliably.

Given the scale and sensitivity of the MOA program, this role demands not just technical and functional capability, but established credibility with Optus stakeholders and a proven ability to operate independently within Optus's delivery and governance frameworks from day one.

Key Responsibilities:

Own product backlog prioritisation, sprint planning, and quarterly roadmap alignment for MOA customer journeys

Translate business needs into epics, user stories, and acceptance criteria in JIRA

Provide delivery leadership across discovery, build, test, release, and production support

Drive stakeholder engagement across consumer, digital, and technology domains

Partner with solution designers, UX designers, and architects on scalable solutions

Lead delivery planning, dependency management, and release coordination

Support SIT/UAT phases, defect triage, and production stabilisation

Embed analytics instrumentation and accessibility compliance across MOA features

Manage risks, dependencies, escalations, and delivery reporting to leadership

Facilitate Agile ceremonies and cross-functional workshops

Mentor Business Analysts and contribute to BA Chapter capability uplift

Platform Operations

Own release, environment, and deployment governance across ST, SIT, UAT, and NFT environments

Chair or contribute to defect triage forums, driving issues through to resolution and closure

Coordinate deployments across development, infrastructure, release, and testing teams to protect production stability

Monitor platform health post-release, managing production stabilisation and incident escalation where required

Apply ITIL and DevOps practices to strengthen release readiness, change management, and operational governance

Maintain executive-level reporting on platform status, release risk, and environment readiness.

Required Skills & Qualifications:

15+ years of techno-functional experience in telecom BSS/digital transformation programs, ideally within Australian telco environments

Demonstrated experience operating as both Product Owner and Business Analyst across multiple major releases

Strong understanding of Optus delivery processes, customer experience priorities, and roadmap planning

Working knowledge of Optus legacy systems and the Amdocs ecosystem

Experience leading and mentoring cross-functional squads (7–20 members), including offshore/onshore delivery models

Strong command of Agile delivery practices, backlog management, and release governance

Proven track record in platform operations - environment management, defect governance, release coordination, and production stabilisation across large-scale programs

Solid grounding in ITIL and DevOps practices

IIBA certification (or equivalent) in Business Analysis

Excellent stakeholder and executive communication skills

Preferred Skill:

IIBA Agile Analysis Certification

ITIL v3

DevOps Consulting (CA Technologies)

In addition to compensation aligned with your role, you’ll have access to a wide range of benefits that support your health, career growth, and overall well-being (AU)

Income Protection Insurance

Paid Parental and Volunteer leaves

Employee Assistance Program (EAP)

Flexible working arrangements (hybrid, reviewed case-by-case basis)

Health Insurance Discount and Well-being Program

Access to Fitness and Gym Memberships

Salary packaging and novated leasing

Our recruitment and selection process is designed to create the best match for both you and Infosys. Depending on the role, it may include an initial screening, technical or functional interviews, and conversations focused on cultural alignment and shared values. We are committed to making the experience transparent, respectful, and engaging at every step.

Hear from our recruiter on their experience working with Infosys as an Employer

At Infosys, we recognize that everyone has individual requirements. If you are a person with disability, illness, or injury and require adjustments to the recruitment and selection process, please contact our Recruitment team for adjustment either via the following email Infy_REC_Helpdesk@infosys.com or call 1-866-472-0935. Alternatively, you can include your preferred method of communication in email, and someone will be in touch.

Please note in order to protect the interest of all parties involved in the recruitment process, Infosys does not accept any unsolicited resumes from third-party vendors. In the absence of a signed agreement, any submission will be deemed as non-binding and Infosys explicitly reserves the right to pursue and hire the submitted profile. All recruitment activity must be coordinated through the Talent Acquisition department.