Director of Customer Success - (Mid-Market) - 1034

The Director of Customer Success is a strategic, hands-on leader responsible for developing and coaching a high-performing team of 5–7 Customer Success Managers while driving client retention, renewals, and long-term revenue growth. This is a working Director role, requiring the successful candidate to lead a team while managing their own portfolio of strategic customer accounts. As a trusted advisor to clients, the Director combines customer success, consultative sales, and data-driven decision-making to deliver measurable business outcomes. This role partners closely with Sales, Product, and leadership to identify growth opportunities, strengthen customer relationships, and shape business strategy through client insights.

We welcome experienced Customer Success Managers, Team Leads, People Managers, and Strategic Account Management professionals with proven leadership and consultative sales experience who are ready to step into a Director-level role. This is an ideal opportunity for a leader who has successfully developed and coached teams while remaining actively engaged in customer strategy, renewals, and account growth.

Lightcast is a global leader in labor market insights with our headquarters located in Moscow, ID (US) and other offices in the United Kingdom, Europe, and India. We work with partners across six continents to help drive economic prosperity and mobility by providing the insights needed to build and develop our people, our institutions and companies, and our communities. Lightcast is proud to be an equal opportunity workplace and does not discriminate on the basis of federally protected statuses. Lightcast has always been, and always will be, committed to diversity of thought and unique perspectives. We seek dynamic professionals from all backgrounds to join our teams, and we encourage our employees to bring their authentic, original, and best selves to work.