Customer care representative- intermediate (DataTree Data Sales Engineer) - FA DBS - TELUS Digital SV

Description

Customer care representative- intermediate (DataTree Data Sales Engineer) - FA DBS - TELUS Digital SV

Last day to apply: Monday, February 2nd 2026

Applicants should be available and willing to work on-site and/or from home depending on business needs.

Position overview:

As a First American DataTree the Associate Sales Engineer represents and supports company data and/or products within various market segments, providing data knowledge and support to the sales team as part of the pre- and post-sales process. This role supports data sales activities by consulting with customers

to share knowledge about our data/product service features in relation to their business needs.

Key responsibilities:

the Associate will observe and assist with key pre-sales activities (discovery, solution mapping, documentation creation/gathering and handoffs), collaborate with sales team(s) and customers on deal opportunities, trial accounts, statement of works, and post-sale transition to accelerate closing, execution and revenue

Realization. Gathers documentation which includes work order information, ticket creation submission and tracking. This position will have specific responsibility for supporting offshore Sales team activity. Join customer calls to gather requirements and help with documentation for onboarding at various stages of customer engagement alongside Sales & Account Management team members. Identify, document, and escalate recurring data issues to support long-term data integrity improvements.

Requirements:

Meeting or exceeding all metrics in your current role for the last 3 months.

Minimum of 95% Attendance.

Minimum of 6 months as a TELUS Digital Employee.

Minimum of 6 months in the current position and the current account/ department

Schedule flexibility.

No active disciplinary actions.

Completed the position-specific required course from the Learning Multiverse Fundamentals - Mandatory

Core Competencies:

Managing self development

High Data Analytics skills

Problem solving skills

Embracing technology

Focusing on customers

Sales techniques (Desired)

Functional competencies:

Excel Basic - Desirable

Management Spreadsheets

Charting

Rows and columns

Format Cells.

English - B2 :

Oral and written comprehension .

Appropriate use of language.

Navigational skills (Multitasking)

Real Estate Industry experience and knowledge is a plus*

Qualifications:

A third-year level or graduate of Business Administration, Industrial Engineering or related career - Desirable

Experience in similar jobs - Desirable

About Company:

TELUS Digital is the customer experience transformation partner to the world's most admired brands. Our diverse team weaves data, technology, and human ingenuity to deliver differentiated customer journeys, drive operational effectiveness, and scale AI solutions with meaningful value and positive impact.

We craft real-world solutions in the moments that matter, from customer acquisition to lifelong loyalty. Enabled by our global reach - spanning 78,000 experts in 33 countries - and deep industry expertise, we help over 600 organizations make the customer experience feel effortless.

Our solutions span Data & AI, Digital Experience & IT, CX Management and Trust & Safety. At the core of our innovation is Fuel iX™, an enterprise-grade generative AI platform that helps clients safely access and optimize leading LLMs to scale their own AI from pilot to production.