On-Call In-Room Dining Server

Mandarin Oriental, Boston is looking for an On-Call Server to join our In-Room Dining team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental, Boston is situated in the heart of the Back Bay overlooking Boylston Street. Our luxurious 138 guest rooms and 12 suites will set the standard for spaciousness, combining classic Bostonian residential elegance with refined hints of our Oriental heritage. Our spa will introduce Boston to world-acclaimed and unique Mandarin Oriental therapies.

About the job

Based at the Mandarin Oriental, Boston in the In-Room Dining Department in Boston, the Part Time In-Room Dining Server is responsible for the intake of all guest in-room dining inquiries and orders; providing a personalized dining experience by providing detailed recommendations, processing orders, and coordinating the set up and delivery to guests.

The In-Room Dining Server reports to the In-Room Dining Manager.

As In-Room Dining Server, you will be responsible for the following duties:

Deliver in room dining order to the guests within the quoted time

Set up the dining table and/or tray accurately and in timely manner

Verify guest satisfaction before leaving the room

Check accuracy of order before delivering

Maintain extensive knowledge of food and beverage to assist guests with suggestions and upsell our products, including liquors and cocktails

Do all side work and preparation of equipment for the continuation of the operation

Make sure that all silver and glasses are wiped and spotless

Make sure that all product served are accounted for on the final bill before presenting it

Anticipate guest needs

Provide excellent service to all guests

Assist Guest courteously and efficiently, providing service for any guest’s request

Attend daily pre-meal/communication meeting

Attend monthly department meeting

Assist order taker when necessary

Pick up trays and trolleys on a timely manner

Other duties as assigned by management.

As In-Room Dining Server, we expect from you:

Have a minimum of 2 years of experience in similar position in a luxury hotel property

Reading, writing and oral proficiency in the English language

Willing to work a flexible on-call schedule to include weekends and holidays

Be a self-motivator and motivator of others

Must be able to work in a high pace and dynamic operation

Be able to work together with other colleagues

Have a pleasant, friendly and helpful manner.

Maintain a clean and healthy personal hygiene and grooming

Work in a safe, prudent and organized manner

Have the ability to handle multiple tasks at one time

Have excellent communication and organization skills

Be able to consistently delight and satisfy our guest

Compensation

The hourly rate of pay for this position is $18.86, plus gratuity.

Our commitment to you

Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.

MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.

Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.

Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.

Local Benefits

A competitive salary and benefits packages

Meals served while on duty

Discounted colleague parking available

Equal Employer Opportunity Statement

Mandarin Oriental Hotel Group expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Mandarin Oriental Hotel Group’s colleagues to perform their job duties may result in discipline up to and including discharge.

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