Customer Support Specialist | Fintech | Cork office

Description

Location: onsite in our Cork office, Mahon

Salary: €29,900 gross p/a + performance bonus

Hours of work: rotating shifts across 8am-10pm (across Mon-Sun). After successful training and onboarding period there is an option to choose 5 days or 4 day rotation (subject to change)

If you have a passion for the latest tech, then this job is perfect for you! This is a fantastic opportunity to explore a new role in the dynamic fintech industry.

We are currently growing our Cork based team, supporting one of our esteemed clients, a major player in the fintech sector. In this role as a Customer service specialist you will be at the forefront of the business, assisting customers via calls, email, and chats.

What we offer:

Permanent employment contract

Performance-based bonus

Clear career progression pathways and opportunities to advance your career

Great rewards for referring your friends

Multilingual and multicultural work environment

Modern office with relaxation and play areas.

Onsite gym

Free car parking

Corporate Social Responsibility events and community projects

Private medical insurance coverage (after 6 months tenure). We work with one of the best suppliers (VHI) where you will benefit from a professional package

Bike-to-work tax relief

Pension scheme

Maternity and paternity leave

Access to GP care and occupational health advisor

Subsidized canteen

Join us as a Customer Support Specialist

In this role in the fintech industry everyday will be a different and exciting day. You’ll be the face of one of the world’s top payment processing brands: you will help users investigate, researching and identifying issues. You will be a point of reference and trust for them. Talking on the phone or via email and chat with different people and facing different situations, you’ll have the opportunity to improve your communication and problem solving skills day by day. There will be opportunities for you to engage in projects aimed at enhancing process efficiencies and enriching the overall customer experience.

You will be part of a friendly and supportive team, where colleagues and managers are always ready to lend a hand. At TELUS Digital, the well-being of our employees is a top priority. We believe in working hard while having fun and offer numerous opportunities for engagement and enjoyment in the workplace.

What we NEED you to have:

Fluent level of English

Strong technical skills and interest in all things tech

Friendly and communicative personality with strong customer focus

Self-drive and result-orientated mindset

Comfortable working with computers and phones and the ability to work with multiple systems and the ability to learn and adapt to new ones

What we would LOVE you to have:

At least 1 year of customer support experience

What happens next?

You are not fully sure your profile matches all the requirements? We value diverse backgrounds, perspectives, and experiences as they drive innovation and creativity, so don’t hesitate to apply anyway! We wouldn’t like to miss the opportunity of meeting a great candidate.

#LI-DNI

#IDJob

About Company:

TELUS Digital is the customer experience transformation partner to the world's most admired brands. Our diverse team weaves data, technology, and human ingenuity to deliver differentiated customer journeys, drive operational effectiveness, and scale AI solutions with meaningful value and positive impact.

We craft real-world solutions in the moments that matter, from customer acquisition to lifelong loyalty. Enabled by our global reach - spanning 78,000 experts in 33 countries - and deep industry expertise, we help over 600 organizations make the customer experience feel effortless.

Our solutions span Data & AI, Digital Experience & IT, CX Management and Trust & Safety. At the core of our innovation is Fuel iX™, an enterprise-grade generative AI platform that helps clients safely access and optimize leading LLMs to scale their own AI from pilot to production.