Deputy Manager Customer Experience & Sales - Sostituzione maternità

Deputy Manager Customer Experience & Sales - Sostituzione maternità

R60967

Aiello del Friuli, Udine, Italy

Full Time

Tommy Hilfiger

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Diventa parte di una storia iconica:

TOMMY HILFIGER è uno dei marchi lifestyle globali più riconosciuti al mondo e, dal 1985, accoglie ed ispira consumatori di ogni parte del mondo. Fondato originariamente a New York e ispirato al vivace spirito dell'Americana, il brand ha dato vita ad una visione moderna del lusso accessibile.

L'universo TOMMY HILFIGER comprende i marchi TOMMY HILFIGER e TOMMY JEANS, affiancati da un'ampia gamma di categorie di prodotti in licenza che estendono lo stile di vita del brand attraverso generazioni, aree geografiche, attività e occasioni d'uso.

L'approccio al marketing globale e la strategia di comunicazione di Tommy Hilfiger si ispirano alla cultura attraverso il mondo delle F.A.M.E.S.: persone, organizzazioni e idee che stanno plasmando con coraggio il futuro della Moda, dell'Arte, della Musica, dell'Intrattenimento e dello Sport.

Campagne globali di grande impatto, partnership strategiche e iniziative innovative con atleti, musicisti e personaggi dello spettacolo di fama internazionale rappresentano una costante fonte di energia e ispirazione per il brand.

Immergiti nel mondo di TOMMY HILFIGER qui!! (YouTube, Instagram, TikTok)

Job Description

Be part of an iconic story.

PVH is the growth platform for Calvin Klein and TOMMY HILFIGER. Through driving brand strength and relevance, we are connecting our global, iconic brands closer to where the consumer is going than ever before, today and with future generations. Guided by our values and enabled by our scale and global reach, we are driving fashion forward for good, as one team with one vision and one plan. That’s the Power of Us, that’s the Power of PVH+.

The Team

Reporting to the Store Manager, the Deputy Manager Customer Experience & Sales ensures the store performance and optimal Clients Experience through managing and supporting the Sales Team with training, coaching, and sharing feedback.

The Position

Ensure a positive selling environment by overseeing all aspects of the selling process and creating a welcoming atmosphere for customers.

Set daily goals for customer service to enhance the overall experience, emphasizing responsiveness and satisfaction.

Train and coach the team on standards, including customer service, product placement, and efficient time management.

Assist in goal setting and verification to ensure the team is aligned with quantitative and qualitative objectives.

Support recruitment and onboarding processes, ensuring new hires are appropriately introduced to the team and company culture.

Provide continuous feedback to the team, fostering their professional development and addressing performance concerns.

Facilitate effective communication by conducting regular briefings and training sessions on products, customer relationship management (CRM), and company updates.

Oversee CRM activities to achieve retention, upgrading, and prospect conversion targets.

Collaborate with other teams to allocate duties effectively, ensuring a seamless operation within the store.

Monitor key performance indicators (KPIs) for continuous improvement, using company reports to analyze trends and identify areas for enhancement.

Provide recommendations for action based on the analysis of sales performance.

The Ideal Candidate

Experience as Senior Sales Associate

Preferably 1-2 years’ experience in similar role within structured environment

Highly developed business acumen

Ability to take a 'big picture' view of a situation

Good communication and collaboration skills and abilities

Highly detail oriented and organized in work

Fluent in Italian and basic English.

Be valued.

At PVH, we recognize that our people are our greatest asset. That's why we prioritize the health, happiness, and wellbeing by offering a comprehensive benefits package that goes beyond the basics. We want to create a culture of care that fosters loyalty, commitment, and a sense of belonging, and we're proud of it.

Balance – Work Smart, our flexible working model, is all about trust, connection, collaboration, and community. You’ll get the freedom to choose the hybrid setup and working hours that benefit you.

Health & Wellbeing – wellbeing programs, premium subscription to headspace, volunteering programs.

Develop – PVH University curates and delivers training programs for you to continuously develop your professional and personal goals.

Be at the forefront – stay closely connected to our brands, Calvin Klein and Tommy Hilfiger, and be part of market launches and receive employee discounts!

Be part of it.

PVH Europe and our brands, TOMMY HILFIGER and CALVIN KLEIN, are committed to fostering an inclusive and diverse community of associates with a strong sense of belonging. We believe we are bettered by all forms of diversity, and take pride in working with top talent from every walk of life and corner of the world. In the spirit of inclusivity, qualified applicants will be considered without regard to age, ethnicity, ability, gender, gender expression, gender identity, nationality, race, religion or sexual orientation.

PVH - Chi siamo:

Siamo costruttori di brand che mettono passione e creatività al servizio della crescita di Calvin Klein e TOMMY HILFIGER, con l'obiettivo di renderli i marchi lifestyle più desiderati al mondo e, allo stesso tempo, posizionare PVH come uno dei gruppi di brand con le migliori performance del settore.

Guidati dai nostri valori e supportati dalla nostra dimensione globale e dalla nostra presenza internazionale, stiamo contribuendo a costruire un futuro migliore per la moda, lavorando come un unico team con una visione e un piano condivisi. Questo è il Power of Us, questo è il Power of PVH+.

Range retributivo:€32.000,00-€44.000,00

PVH si impegna a offrire ai collaboratori idonei un pacchetto retributivo e di benefit competitivo rispetto al mercato, in grado di rispondere alle diverse esigenze delle nostre persone. Offriamo inoltre concrete opportunità di crescita professionale, supportando ciascun collaboratore nel costruire il proprio percorso di carriera in PVH.

PVH Corp. e le sue società controllate ("PVH") promuovono le pari opportunità e valutano tutti i candidati esclusivamente sulla base delle loro capacità individuali e qualifiche professionali, senza alcuna discriminazione fondata su razza, origine etnica, colore della pelle, sesso, identità o espressione di genere, età, religione, nazionalità, cittadinanza, orientamento sessuale, informazioni genetiche, disabilità fisica o mentale, status militare o qualsiasi altra caratteristica tutelata dalla normativa applicabile.