AV Technician

Who We Are

EOS IT Solutions is a family-run global technology and logistics company, providing collaboration and business IT support services to some of the world's largest industry leaders. We deliver forward-thinking solutions based on multi-domain architecture. Customer satisfaction and a commitment to superior service quality are our top priorities, alongside investing in and supporting our partners and team members.

We are a truly international IT provider, proud to deliver services with global simplicity and trusted transparency.

The Role

As an AV Field Technician, you’ll be a key member of our EMEA deployment team, responsible for the installation, configuration, and decommissioning of audio-visual systems at client sites across the region. You’ll ensure technology is installed to the highest standards, troubleshoot issues, and deliver exceptional service in fast-paced environments. Installations will primarily take place in commercial and corporate settings.

Please note: This role requires frequent travel across Europe.

What You’ll Do

Install and de-install AV systems across client sites in commercial environments

Configure endpoints and supporting infrastructure

Conduct room audits to ensure optimal technology performance for various meeting room sizes

Perform preventative maintenance to keep equipment and spaces ready for use

Identify and resolve hardware faults and system failures

Complete post-installation assessments and documentation

Carry out on-site user acceptance testing and software upgrades

Act as a technical escalation point, providing solutions for ongoing issues

Collaborate with EOS teams to deliver AV services in line with SLAs and client expectations

Communicate project updates and reports to management

Document hardware failures and manage break/fix and RMA requests

What You’ll Need to Succeed

Proven experience in AV/video conferencing system installation

Practical, hands-on experience using tools and working with cables

Willingness and ability to travel extensively across the region

Professional, efficient, and customer-focused approach

Ability to work under pressure and make confident, independent decisions

Passion for technical development and continuous learning

Reliable and responsible, with the ability to work independently or collaboratively

Excellent organizational and time management skills

Strong written and verbal communication skills

Critical thinking and problem-solving mindset

Flexibility to adapt to changing schedules and customer needs

Preferred Skills

Control Systems: Crestron, AMX, Extron

Audio Systems: Biamp, QSC, Polycom

Video Systems: Cisco, Polycom

Diversity & Inclusion

#INDEMEA