Audio-Visual Technician

Our Company EOS IT Management Solutions is a leading provider of innovative IT and logistics services. With a strong reputation for excellence and a commitment to sustainable, profitable growth, we have experienced significant expansion over the past five years. Our success is driven by a collaborative culture, cutting-edge technology, and a dedication to delivering exceptional value to our clients.

Position Overview As an AV Technician, you will support, operate, and maintain advanced audio-visual systems and media equipment across office locations and offsite venues. You will play a critical role in delivering seamless Zoom-based live streams and hybrid events, including town halls, executive off-sites, and company-wide gatherings.

You will act as an escalation point for AV-related technologies, oversee system health, support event operations, and contribute to continuous improvements across AV services and infrastructure. This role includes participation in office builds, expansion efforts, and upgrades, while working closely with internal stakeholders, AV integrators, and event coordinators.

What You’ll Do

Provide on-site AV and streaming support for hybrid and in-person events including town halls, hackathons, team gatherings, and executive off-sites

Install, configure, and operate professional media equipment including monitors, speakers, cameras, lighting, and AV racks

Act as a technical escalation point for AV technologies including Zoom Rooms, NEAT Boards, Q-SYS, studio hardware, digital signage, and wayfinding systems

Perform routine system health checks, monitor AV infrastructure, and troubleshoot performance issues

Maintain and create technical documentation and Knowledge Base articles to empower IT and support teams

Participate in the design and execution of office AV installations, upgrades, and expansions

Coordinate with third-party AV vendors and manage vendor SLAs and support contracts

Offer user training and guidance to staff on AV systems and tools

Provide support during incident response and equipment outages, ensuring minimal event disruption

Maintain a proactive and service-oriented approach to identifying and implementing process improvements

Contribute to the setup and support of special events or temporary AV installations, including domestic travel as required

Be available for occasional after-hours or weekend support for high-visibility events

What You Need to Succeed

6+ years of hands-on experience supporting and operating AV systems in enterprise or event environments

Proven ability to support complex AV setups for hybrid live events

Strong troubleshooting skills and ability to work under pressure in a live event setting

Excellent communication and interpersonal skills, with the ability to support executive stakeholders

Familiarity with streaming tools such as ZoomISO, ZoomOSC, vMix, Bitfocus Companion, and Zoom Webinars

Comfortable transporting and setting up AV hardware; able to lift and manoeuvre equipment as needed

Experience creating and maintaining technical documentation and Knowledge Base content

Desirable Criteria

Expertise in Zoom platforms, Google Workspace, Neat, Q-SYS, Logi, and AV-over-IP technologies

Certifications such as Q-SYS Level 1/2, AVIXA CTS, or equivalent vendor training

Experience with studio production tools (e.g., ATEM switchers, NDI, Dante audio)

Understanding of AV system design, layout, and integration best practices

Experience with asynchronous video tools and platforms such as Loom, Zoom Events, or similar

Proficiency with Canva, Keynote, and Google Slides for presentation and event support materials

Background supporting large-scale office fit-outs, build-outs, or tech upgrades

A proactive, agile mindset focused on innovation and service improvement

Belonging at EOS

At EOS, we believe that diversity drives innovation and inclusion fuels growth. We are committed to creating a workplace where everyone feels valued, respected, and empowered to contribute. We welcome applicants from all backgrounds and encourage individuals of all identities to apply. Your unique perspective is what makes EOS stronger.

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