Senior UX Designer

About the role

Senior UX Designer - Engagement Platforms, Rewards & Partner Ecosystems

The role

Senior UX Designers in Engagement Platforms, Rewards & Partner Ecosystems take end-to-end

ownership of complex experiences across the supplier-facing and platform side of the domain - supplier

and partner journeys, campaign orchestration and configuration tooling, and the engagement mechanics

that shape what customers eventually experience. You shape direction as well as deliver it, keeping the UX

in your area rigorous, evidence-driven and consistently high quality while connecting it to customer and

business outcomes.

Based in India within Tesco Technology, you will report to the Lead Designer for the domain and partner

with Product Managers, Engineers, UI Designers, Researchers, and the commercial and CRM teams who

use the platforms. Because what is configured here sets the shape of the campaigns customers see, you

will also collaborate with customer-facing Loyalty design teams under separate Design Managers so the

platform side and the customer side stay coherent.

You will be responsible for

Owning end-to-end UX for complex flows across partner experiences, orchestration platforms and

engagement-mechanic configuration - designing for core journeys, edge cases, error and empty

states, accessibility, and the operational realities of the people who run engagement at scale.

Leading discovery with suppliers, commercial and operational users: journey mapping, concept

development, prototyping and testing. Using insight to shape direction, not just validate it.

Designing configuration and mechanic-modelling experiences with an eye to their downstream

customer effect - what a given setup is capable of driving, and where in the journey it lands.

Using qualitative and quantitative data, including experimentation, to challenge assumptions, improve

live tooling, and contribute to team OKRs.

Partnering with Product, Commercial and Engineering to keep design decisions practical and aligned

with strategy, communicating rationale clearly.

Collaborating with the Design System team, and with customer-facing Loyalty design, to keep

experiences consistent across the platform and customer boundary.

Sharing work early, giving constructive critique, and mentoring UX Designers in the team.

What we're looking for

Portfolio showing sharp UX thinking and high-quality work across complex digital products - ideally

including internal platforms, operator tooling or partner-facing products.

Deep UX principles applied confidently to interconnected, multi-journey problems.

Ability to reason about customer behaviour and journey, not only interface - you can see how a

configuration decision shows up in the customer experience.

You will need

High standards for usability, accessibility and interaction quality, including for data-dense operational

tooling.

Comfort with qualitative and quantitative insight and experimentation.

Clear communicator who influences cross-functional partners and works cleanly across ownership

boundaries.

What success looks like

Partner and platform experiences that feel coherent and well-considered, delivered consistently under

real constraint.

Configuration and mechanic design that gives operators the coherent option by default - so

campaigns arrive in the customer experience already fitting.

Cross-functional partners, including customer-facing design, who actively seek your perspective.

UX Designers around you improving through your feedback and ways of working.

Why this role matters

This is the layer where Tesco's engagement either becomes possible at scale or quietly does not. The

rigour of the designers closest to these platforms determines what suppliers, commercial teams and -

ultimately - millions of customers experience. Senior UX Designers set the standard for what good looks

like here and raise the quality of the team around them.

Whats in it for you?

At Tesco, we are committed to providing the best for you.

As a result, our colleagues enjoy a unique, differentiated, market- competitive reward package, based on the current industry practices, for all the work they put into serving our customers, communities and planet a little better every day.

Our Tesco Rewards framework consists of pillars - Fixed Pay, Incentives, and Benefits.

Total Rewards offered at Tesco is determined by four principles -simple, fair, competitive, and sustainable.

Salary - Your fixed pay is the guaranteed pay as per your contract of employment.

Leave & Time-off - Colleagues are entitled to 30 days of leave (18 days of Earned Leave, 12 days of Casual/Sick Leave) and 10 national and festival holidays, as per the company’s policy.

Making Retirement Tension-FreeSalary - In addition to Statutory retirement beneets, Tesco enables colleagues to participate in voluntary programmes like NPS and VPF.

Health is Wealth - Tesco promotes programmes that support a culture of health and wellness including insurance for colleagues and their family. Our medical insurance provides coverage for dependents including parents or in-laws.

Mental Wellbeing - We offer mental health support through self-help tools, community groups, ally networks, face-to-face counselling, and more for both colleagues and dependents.

Financial Wellbeing - Through our financial literacy partner, we offer one-to-one financial coaching at discounted rates, as well as salary advances on earned wages upon request.

Save As You Earn (SAYE) - Our SAYE programme allows colleagues to transition from being employees to Tesco shareholders through a structured 3-year savings plan.

Physical Wellbeing - Our green campus promotes physical wellbeing with facilities that include a cricket pitch, football field, badminton and volleyball courts, along with indoor games, encouraging a healthier lifestyle.

About Us

At Tesco, inclusion is at the heart of everything we do. We believe in treating everyone fairly and with respect, valuing individuality and uniqueness to create a true sense of belonging. Diversity and inclusion are deeply embedded in our values - we treat people how they want to be treated. Our goal is for all colleagues to feel they can be themselves at work, and we are committed to helping them thrive. Across the Tesco group, we are building an inclusive workplace that actively celebrates the cultures, personalities, and preferences of our colleagues, who in turn contribute to the success of our business and reflect the diversity of the communities we serve.

At Tesco Bengaluru, we are proud to be a Disability Confident Committed Employer, highlighting our commitment to creating a supportive environment for individuals with disabilities. We are dedicated to offering equal opportunities for all candidates and encourage applicants with disabilities to apply. Our recruitment process is fully accessible, and we are happy to provide reasonable adjustments during interviews. If you need any accommodations to participate in the recruitment process, please let us know. We are here to ensure that everyone has the chance to succeed.

We also believe in fostering a work environment where you can excel both professionally and personally. Our hybrid model allows you to work flexibly - spend 60% of your week collaborating in person with colleagues at our office locations or local sites, and the rest of the time working remotely. We understand that everyone’s life journey is unique, whether you are starting your career, pursuing passions, or navigating life changes, and we are here to support you. Flexibility is a core part of our culture, and we encourage open conversations about how we can best accommodate your needs, so talk to us throughout your application process on the support required.