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Senior Lead Client Operations and Services

Infosys

Pune, INonsitePosted Aug 4, 2026
Posting intelligenceActively listed

Skills

sap

About the role

Job Description:

Job Description

Provide strategic leadership for end to end operations for Customer based in US with Petrochemical industry experience

Should have domain knowledge in Order to Cash and Store to fulfill functions

Lead large multi layered organizations through senior managers and assistant managers while ensuring service stability and business continuity

Define long term growth capability automation and transformation roadmaps aligned to client and organizational objectives

Drive P L thinking through productivity margin improvement cost optimization and value realization initiatives

Sponsor large scale digital transformation AI analytics and workflow modernization programs across sales operations

Serve as executive escalation point for critical client commercial compliance and delivery issues

Lead executive governance with client leadership and present business outcomes risks roadmap and innovation opportunities

Drive workforce strategy including location strategy pyramid optimization succession planning and leadership development

Build domain led differentiated solutions for renewals expansions due diligence and new deal pursuits

Govern enterprise KPI SLA CSAT risk audit and compliance performance across the portfolio

Establish strong operating mechanisms for forecasting capacity planning talent planning and performance management

Champion process excellence standardization knowledge management and scalable operating practices

Identify strategic revenue opportunities cross sell levers and client value creation opportunities

Mentor senior leaders and create a high performance culture focused on innovation governance and client centricity

Key Responsibilities:

Graduate Post Graduate with 15 18 years of Operations experience and with Petrochemical industry exposure

Should be very strong in following processes

o Quote to Cash

o Store to Fulfill Logistics Warehousing and Inventory Management

Excellent in handling BPO Operations handling a team size of 100 150 people

Excellent communication skills and must have handled both internal and external stakeholders

Should have excellent knowledge in SAP HANA

Willing to work in night shifts

Willing to work all days from office

Preferred Skills:

BPM->Leadership - JL6A

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Compensation for Operations roles in India varies widely by seniority, employer size, and remote vs onsite arrangement. Check the salary range on this listing when published, or browse our Operations hub for India medians across recent openings.

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