Senior Associate Software Engineer – ServiceNow Support
Skills
About the role
Who are we?
Equinix is the world’s digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet.
A place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future.
Help us challenge assumptions, uncover bias, and remove barriers—because progress starts with fresh ideas. You’ll find belonging, purpose, and a team that welcomes you—because when you feel valued, you’re empowered to do your best work.
Job Summary
We are seeking a highly motivated software engineer with entry level experience in ServiceNow and candidate with strong exposure to SLDC Lifecycle, exposure to software technologies and entry level hands-on experience building software solutions. You must carry strong knowledge in computer science principles and proficiency in programming languages to build software products, and systems
You will be working on these areas – SRE (Support) – ServiceNow production support and code fixes, Building test automation in Quality Engineering & solve problems by building automation leveraging AI & AIOps
You will be professionally trained to acquire necessary & required skills
Responsibilities
Learning: You will require to take in-depth training and certification for ServiceNow development.
Learning: You will require to take training to understand Software Quality Engineering and learn test automation tools like selenium, playwright etc.
Work: You will be working on L1 and/or L2 support for ServiceNow (incident triage, resolution by following SLAs and SLOs)
Work: You will be working on platform initiatives like upgrade, doing health checks, monitoring system performance and integrations
Work: Release & Deployment: Support release validations, post-release monitoring, and deployment checklists
Work: Root Cause Analysis (RCA): Investigate recurring issues, identify root causes, and implement preventive solutions to improve platform resilience.
Engage: In daily, weekly scrum meetings & related activities
Engage: In Incident & Problem Management (investigate and resolve, follow SLA/SLO)
Documentation & Training: maintain technical runbooks, troubleshooting guides, and knowledge base articles
You will also be require to Improve AI Literacy & work on AI / AIOps initiatives and mature your AI skills
Qualifications
Bachelor's or master's degree in computer science or technology or equivalent field
Strong educational background and technology skills
1 to 2 years of industry proven overall experience with ServiceNow Development
Must-Have Skills
Solid understanding of software design, development and SDLC
Prior knowledge of ServiceNow technical skills, development
Proficiency in programming languages
Excellent communication skills – verbal and written
Strong analytical problem-solving skills.
Willingness to learn new technologies, business processes
Differentiator skills
Prior certifications in software engineering (any), ServiceNow certified engineer
AI and Machine learning in-depth knowledge & skills
Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.
We use artificial intelligence in our hiring process. Learn more here.
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