Senior User Researcher

Senior User Researcher

About the role

Scott Logic is looking for a Senior User Researcher to help shape and improve public services through evidence-led design and delivery.

You will work as part of multidisciplinary teams alongside service designers, business analysts, product managers, delivery managers, engineers and architects to understand user needs, identify opportunities for improvement and ensure services are designed around the people who use them.

This is a senior delivery role. We are looking for someone who can confidently plan and lead research activities, engage with stakeholders at all levels, and help teams make better decisions through insight and evidence.

The role sits within Scott Logic's Product and User-Centred Design capability, which supports complex public sector programmes across the UK.

An opportunity to shape nationally important public services

One of the first opportunities likely to be available to the successful candidate is a major transformation programme supporting fisheries and marine licensing services in Scotland.

Working alongside a multidisciplinary team of product, business analysis, design, architecture and engineering specialists, you would help build an understanding of the needs of vessel owners, fishing communities, marine staff, operational teams and policy colleagues. Research would help inform decisions about future service design, operational processes and digital capabilities.

The work will involve engaging with a wide range of users and stakeholders, understanding complex service landscapes and helping ensure future decisions are grounded in real user needs rather than assumptions.

As with many public sector programmes, the challenge is not simply about technology. It is about understanding people, services, policies and operational realities, then turning those insights into practical improvements.