Supervisor-Operations

Additional Information

Job Number26093515

Job CategoryRooms & Guest Services Operations

Location12 Nishinokyo Nanseicho, Kyoto, Japan, Japan, 604-8412

ScheduleFull Time

Located Remotely?N

Position Type Non-Management

POSITION SUMMARY

Complete designated cashier and closing reports in the computer system. Review shift logs/daily memo books and document pertinent information in logbooks. Contact appropriate individual or department (e.g., Bellperson, Housekeeping) as necessary to resolve guest call, request, or problem. Process all guest check-ins by confirming reservations in computer system, verifying guest identity, requesting form of payment, assigning room, and activating and issuing room key. Sell a room/accommodation to guests without reservations based on availability. Ensure rates match market codes and that any exceptions are documented. Ensure checks that come from outlets (e.g., Health Club, Retail Shop) are scanned and charged to room.

Assist management in training, evaluating, counseling, disciplining, and motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: At least 1 year of related work experience.

Supervisory Experience: At least 1 year of supervisory experience.

License or Certification: None

モクシー・ホテルは遊び心を重視します。本当です。従来のホテル体験とは異なるエネルギッシュでスタイリッシュ体験を提供するモクシーは、ホテルや街で楽しい新体験を求めるアクティブなお客様のためにデザインされたホテルです。賑やかな共用スペースとエネルギッシュなクルーは、自発的に楽しめる瞬間を作り出すことで、お客様が楽しい時間を過ごせるよう努めています。

モクシーのクルーは仕事には真剣ですが、気難しくはありません。明るく遊び心のある雰囲気づくりを楽しみ、周りの人々に温かくフレンドリーで、すべての人を歓迎します。私たちは、どんなことでも楽しみ、常に既成概念にとらわれずに考え、お客様とのおしゃべりを楽しみ、今を生きながらも未来を考え、エネルギーにあふれた自立心のある人を探しています。

気配りができて、はつらつとしていて、遊び心に満ちたサービスを提供したい方は、ぜひ私たちの採用情報をご覧になり、気になる仕事を探してみてください。モクシー・ホテルの一員になると、マリオット・インターナショナルのブランドポートフォリオに加わることになります。最高の仕事をして、目標を達成し、素晴らしいグローバルチームに参加し、最高の自分になることができる場所で働いてみませんか。