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Service Engineer

ZEISS Group

Shanghai, CNonsitePosted Aug 4, 2026
Posting intelligenceActively listed

About the role

Main Tasks

1. Perform technical field service activities

Installation and commissioning of equipment

Troubleshooting, repair, and maintenance

Escalation to HQ for support

User training / customer training

Providing sales support when needed

All necessary reporting as per company policy

2. Ensure customer satisfaction and efficient service support 3. Provide customer service / support with issue resolution; ensure open service issues are closed out in a timely manner 4. Provision of demo products maintenance to ensure excellent product performance in all demonstrations 5. Participation in service training (both internal and external trainings) 6. Report to Service supervisor / factory on product issues experienced such as standards of production, quality and safety of the product range 7. Liaison work involving spare parts ordering, shipment, installation and after sales service which interact between sales admin, logistics, customers and application specialists etc. 8. Provision of follow-up support to customers after equipment installation to ensure a smooth completion of the contract 9. Provision of technical sales assistance in product configuration selection inclusive of software and hardware recommendations 10. To take initiative in updating one’s own product & technical knowledge by attending training programs organized by the Company

Requirements Education

Bachelor degree and above, majored in Engineering of Electrical, Automation, Electronics, Mechanical, or Optics related field.

Experience

Minimum 3 years experience in Semiconductor equipment field service

Prior experience in automation controlling or optics would be a plus

Good manner of English in reading, writing and speaking

Other skills

Strong logical thinking and problem solving skill

Working under pressure and great attention to details

Team player and excellent communication skills cross functions and region

Can adapt to frequent traveling

Your ZEISS Recruiting Team

Questions about this role

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