Senior Manager, Salesforce Platform

Who are we?

Smarsh empowers its customers to manage risk and unleash intelligence in their digital communications. Our growing community of over 6500 organizations in regulated industries counts on Smarsh every day to help them spot compliance, legal or reputational risks in 80+ communication channels before those risks become regulatory fines or headlines. Relentless innovation has fueled our journey to consistent leadership recognition from analysts like Gartner and Forrester, and our sustained, aggressive growth has landed Smarsh in the annual Inc. 5000 list of fastest-growing American companies since 2008.

Summary

We’re looking for a Salesforce Platform Manager to lead our in-house Salesforce team and take end-to-end ownership of the platform as a core business system. This role is not about micromanaging tickets or being the smartest admin in the room. It’s about setting technical direction, enabling specialists, and ensuring Salesforce scales cleanly across Sales, Service, and post-sale operations. Our Salesforce footprint spans: - Sales Cloud (complex sales motions) - Service Cloud & Agentforce (support, automation, AI-assisted workflows) - Salesforce CPQ (high-volume SaaS + complex Enterprise deals) - Heavy automation and Flow-driven business logic You’ll lead a team of strong individual contributors with deep domain expertise, and your job is to align them, unblock them, and keep the platform healthy and intentional.

Who are we?

Smarsh empowers its customers to manage risk and unleash intelligence in their digital communications. Our growing community of over 6500 organizations in regulated industries counts on Smarsh every day to help them spot compliance, legal or reputational risks in 80+ communication channels before those risks become regulatory fines or headlines. Relentless innovation has fueled our journey to consistent leadership recognition from analysts like Gartner and Forrester, and our sustained, aggressive growth has landed Smarsh in the annual Inc. 5000 list of fastest-growing American companies since 2008.

Summary

We’re looking for a Salesforce Platform Manager to lead our in-house Salesforce team and take end-to-end ownership of the platform as a core business system. This role is not about micromanaging tickets or being the smartest admin in the room. It’s about setting technical direction, enabling specialists, and ensuring Salesforce scales cleanly across Sales, Service, and post-sale operations. Our Salesforce footprint spans: - Sales Cloud (complex sales motions) - Service Cloud & Agentforce (support, automation, AI-assisted workflows) - Salesforce CPQ (high-volume SaaS + complex Enterprise deals) - Heavy automation and Flow-driven business logic You’ll lead a team of strong individual contributors with deep domain expertise, and your job is to align them, unblock them, and keep the platform healthy and intentional.

About our culture

Smarsh hires lifelong learners with a passion for innovating with purpose, humility and humor. Collaboration is at the heart of everything we do. We work closely with the most popular communications platforms and the world’s leading cloud infrastructure platforms. We use the latest in AI/ML technology to help our customers break new ground at scale. We are a global organization that values diversity, and we believe that providing opportunities for everyone to be their authentic self is key to our success. Smarsh leadership, culture, and commitment to developing our people have all garnered Comparably.com Best Places to Work Awards. Come join us and find out what the best work of your career looks like.