Technical Business Analyst

Join a customer-obsessed technology business at the heart of Australia’s largest retailer

Opportunity to work on the latest technology and methodology

Surry Hills/Norwest (Sydney) based with hybrid working model

We are Woolworths Group

We are Woolworths Group. 200,000+ bright minds, passionate hearts and unique perspectives connected by a shared Purpose – ‘to create better experiences together for a better tomorrow.’ It’s that Purpose that fuels our ambition to explore new ideas, make brave commitments and innovate better ways to meet the food and everyday needs of more than 24 million customers every week.

If you’re excited to turn today’s blue sky thinking into a better tomorrow for future generations, you’ll find yourself supported and enriched in a dynamic, inclusive and empowering workplace that reflects the diverse communities we serve. With a culture of genuine care, a flexible approach to work and opportunities across the group to grow your career and make a meaningful impact, the possibilities for what we can achieve together are endless.

The Position

The Technical Business Analyst is a member of the Customer Comms - Platforms Management squad. In this role, you will be the crucial bridge between our business objectives and technical execution, with a specialised focus on our Marketing Technology (MarTech) ecosystem, including Salesforce, Branch and SWRVE and custom middleware.

You will be responsible for understanding technical systems, driving platform enhancements and showing proactive leadership in agile delivery, always taking innovative approaches to solving complex, interesting problems while putting our platform users and customer experience first.

What you’ll do

MarTech & Data Expertise: Deep understanding of the MarTech stack (SFMC, Branch, SWRVE, AI tools), technical documentation (diagrams/specs), and leveraging data to drive product and platform decisions.

Ambiguity & Process Optimisation: Proven ability to navigate evolving business needs, map legacy systems/blind spots, analyse business processes, and translate complex problems into clear technical requirements.

Analyse Business Processes: Analyse existing business processes, identify pain points, and recommend improvements to streamline operations and enhance efficiency.

Support Solution Designs: Collaborate with cross-functional teams, including developers, and product managers, to ensure technical requirements are considered in solution designs and that existing designs meet business requirements and user needs.

Requirements & Backlog Management: Skilled in conducting discovery workshops, authoring technical user stories with strict acceptance criteria (security, risk, performance), and driving continuous backlog prioritization.

Cross-Functional Collaboration & Design: Partners with Product, Engineering, and Stakeholders to shape scalable solution designs, align platform capabilities with business goals, and support QA/implementation for high-quality delivery.

Leadership & Knowledge Sharing: Takes initiative to unearth undocumented system behaviors while actively mentoring team members on advanced tools and techniques.

What you’ll bring

Bachelor's degree in Business, Information Technology, or a related field.

5+ years of proven experience as a Business Analyst or Technical Business Analyst, within a digital or technology-driven environment.

Experience working with Agile methodologies is a plus.

Excellent communication, interpersonal, and presentation skills.

Experience working with a cross functional set of stakeholders including Product, Business, Engineering and Delivery.

Experience with MarTech platforms and data pipelines.

What you’ll Experience

Team Discounts - Team discounts across our range of Woolworths Group brands you know and love and a robust rewards program that celebrates and incentivises purpose-driven work.

12 weeks paid parental leave for primary caregivers. Woolworths Group will also continue to pay superannuation for up to 12 months (subject to relevant caps) while the Team Member is on parental leave (paid or unpaid).

4 weeks paid leave for secondary caregivers

Wellness - Access to Sonder. Sonder provides free confidential 24/7 personalised financial, medical safety, psychological or physical support for team members and their families.

Everyone belongs at Woolworths Group

As one of the largest employers in Australia and New Zealand, we aim to create a truly inclusive workplace where everyone feels that they belong, can be their best selves, and reach their full potential.

Diversity, equity, inclusion, and belonging are key to realising our purpose of better together for a better tomorrow. We recognise the value our team’s diversity brings to our business, customers, and communities and that teams with diverse experiences and backgrounds enrich our group and are better able to innovate and solve problems.