L3 Support PHP Developer
Skills
About the role
Job Summary
We are seeking an L2 Application Support Engineer with 2–3 years of experience in supporting web-based applications. The ideal candidate should have hands-on experience with PHP and SQL, strong troubleshooting skills, and the ability to analyze and resolve application issues while working closely with development and infrastructure teams.
Key Responsibilities
Provide Level 2 support for PHP-based web applications.
Investigate, troubleshoot, and resolve application issues reported by users.
Analyze application logs and identify root causes of incidents.
Write and execute SQL queries for data validation, troubleshooting, and issue resolution.
Perform data corrections and database updates when required.
Escalate complex issues to the development team with complete technical analysis.
Monitor application health and system performance.
Support deployments, releases, and post-deployment validation.
Document incidents, resolutions, and knowledge base articles.
Work with cross-functional teams to ensure timely issue resolution.
Participate in on-call or shift support when required.
Required Qualifications
2–3 years of experience in Application Support or Technical Support.
2+ experience supporting applications developed in PHP.
Strong knowledge of SQL (SELECT, JOIN, GROUP BY, INSERT, UPDATE, DELETE).
Experience troubleshooting application and database-related issues.
Familiarity with MySQL, MariaDB, or PostgreSQL.
Understanding of REST APIs and API testing tools such as Postman.
Basic knowledge of HTML, CSS, and JavaScript.
Experience using Linux/Unix command line is an advantage.
Familiarity with Git or other version control systems.
Experience with ticketing tools such as ServiceNow, Jira, or Zendesk.
Strong analytical and problem-solving skills.
Excellent communication and customer service skills.
Nice to Have
Experience with Laravel or CodeIgniter.
Basic understanding of Apache or Nginx web servers.
Knowledge of cloud platforms (AWS, Azure, or GCP).
Experience with monitoring tools such as Grafana, Kibana, or Splunk.
Application Question(s):
How many years of work experience you have with PHP?
How many years of work experience you have with SQL?
How many years of work experience you have with L2 Application Support
How much is your asking Salary?
Education:
Bachelor's (Required)
Work Location: In person
Questions about this role
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