Maintenance Renewal Representative

What will you be doing?

As a Maintenance Renewal Representative, your job is to ensure all current customers see the value in renewing their annual maintenance contracts, and that these contracts are renewed on time. This role requires a combination of selling, value proposition transfer to the customer, organizational skills and a high level of customer service.

Your responsibilities will include:

Managing sales of existing customers

Ensuring timely renewals with existing customers

Coordinating with sales executives on account management and potential opportunities

Coordinating with internal (legal, accounting) and external business teams

Diligence with forecasting and maintaining ongoing and upcoming sales

Following up with quoted customers until renewals are closed

Tracking cancellations and reasons for cancellations

Maintaining knowledge of current products and pricing appropriately, to closing sales

Identifying and transferring leads to sales departments

OK, I’m interested… is this the job for me?

To be successful in this role, you need to be a self-motivated, out-of-the-box thinker with the ability to understand what an existing customer needs and articulate how AvePoint can help. You are also a team player who thrives on working collaboratively with both internal and external teams.

Other qualities you’ll need to be a fit for this role include:

Bachelor’s degree

1-2 years of experience in a related role

Ability to understand and convey business issues and technical concepts

Outstanding written and verbal communication skills

Superior work ethic and a positive attitude

Sense of urgency in a high-volume work environment

Ability to work well independently and as a team player

Ability to work in a flexible environment and adaptive to change

Amenable to work night shift (US EST)

Amenable to work hybrid work setup (3x onsite, 2x WFH)

What's in it for me?

HMO coverage from day 1 of employment (+ 2 free dependents on your first day)

Paid annual and sick leaves (convertible into cash)

Paid compassionate leave (5 days)

Employee Dedication Award (Years of service)

Employee Referral Bonus Program

Promoting diversity and inclusion

Business Travel Opportunity (Top Performers)

Hybrid Working Arrangement

Competitive compensation package, Performance bonuses/incentives

Career growth & advancement opportunities

*Terms and conditions apply

AvePoint is proud to employ talent from many different backgrounds, experiences, and identities. We believe that diversity and inclusion drives our success and is at the core of how we hire, communicate, and collaborate to deliver value and excellence. We are committed to fostering an environment where people can bring their whole selves to work and feel a sense of belonging, and we continue to work toward creating a workforce that represents the diversity of our customers and communities.

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