Help Desk Support Technician - MSP

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Job Title: IT Support Engineer (MSP) Location | Remote Time Zone | US Central Time Zone

Role Overview: We are seeking a detail-oriented IT Support Engineer to independently manage and resolve tickets within a fast-paced Managed Service Provider (MSP) environment. This is a full-time role requiring strong hands-on experience across Microsoft 365/Azure administration, endpoint security, networking, and backup/DR systems. The ideal candidate is a self-sufficient problem solver who can triage, diagnose, and resolve issues with minimal escalation while maintaining clear, professional communication.

Key Responsibilities: - Work the Syncro ticket queue - triage, diagnose, and resolve tickets independently - Administer Microsoft 365 and Azure/Entra environments, including Conditional Access, Intune, MFA, SSO, and CIPP multi-tenant management - Manage endpoint security tools including SentinelOne EDR, Huntress MDR/ITDR, and Windows Defender - Support email security through Avanan/Harmony, transitioning to Kaseya Inky - Maintain backup and disaster recovery systems using Datto BCDR, Datto Endpoint Backup, and DropSuite - Support networking infrastructure across Cisco Meraki, Unifi, Aruba, and CheckPoint - Monitor network health and performance using Auvik - Maintain accurate documentation in Hudu - Support security awareness training initiatives through Usecure (SAT, dark web monitoring, phishing simulations) - Manage software licensing via Pax8

Required Qualifications: - Prior MSP experience (non-negotiable) - in-house IT experience alone will not be considered - Strong, hands-on Microsoft 365 and Azure/Entra administration experience RMM/PSA experience, such as Syncro, ConnectWise, Autotask, or similar EDR/MDR endpoint security experience - Networking competency with Meraki, Unifi, or similar platforms - Proven ability to own and manage a ticket queue independently without constant escalation - Clear written and spoken English, with availability during US Central business hours

Preferred Qualifications: - Direct experience with Syncro - Experience with Datto BCDR - Direct experience with Huntress or SentinelOne - Microsoft certifications (MS-900, AZ-900, MD-102, SC-900)

Tools & Technology: - Syncro - Microsoft 365 and Azure/Entra (Conditional Access, Intune, MFA, SSO, CIPP) - SentinelOne, Huntress, Windows Defender - Avanan/Harmony, Kaseya Inky - Datto BCDR, Datto Endpoint Backup, DropSuite - Cisco Meraki, Unifi, Aruba, CheckPoint - Auvik - Hudu - Usecure - Pax8

Please NOTE: It is crucial that you complete the application form in full. As part of the application process, you will be required to record a video. If your application is successful, you will receive an email confirming next steps—the video is the first step of the interview process. If you do not record a video, we will not be able to consider you for ANY open roles.

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