Customer Enablement & Training Specialist (Technical SaaS)

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JOB TITLE: CUSTOMER ENABLEMENT & TRAINING SPECIALIST (TECHNICAL SAAS)

Location: Remote Time Zone: U.S. Time Zones (EST–PST)

ROLE OVERVIEW

We’re hiring a Customer Enablement & Training Specialist to help enterprise marketing teams master a modern, automation-first SaaS platform. This role sits at the intersection of customer success, technical training, and marketing operations and is ideal for someone who enjoys being front-facing with customers while working deeply with workflows, data, and systems.

You’ll lead onboarding, deliver live and cohort-based training programs, and create playbooks that make adoption repeatable and scalable. This role is especially well-suited for candidates coming from top-tier tech companies who bring strong customer presence, technical confidence, and exposure to marketing environments.

KEY RESPONSIBILITIES

- Lead customer onboarding programs from first login through successful adoption

- Run live training sessions, workshops, and cohort programs for enterprise customers

- Simplify complex technical workflows into clear processes for marketing and content teams

- Create and maintain enablement documentation, SOPs, and training resources

- Support marketing operations workflows including CRM automation, reporting, and campaign execution

- Collaborate with marketing and content teams on SEO and content enablement initiatives

- Serve as a highly visible, trusted partner to customers throughout their journey

REQUIRED QUALIFICATIONS

- 2+ years of experience in customer enablement, customer success, marketing operations, or SaaS training roles

- Experience working at a well-known or reputable technology or SaaS company

- Strong hands-on experience with HubSpot or similar platforms

- Practical proficiency in Python and SQL, used in real workflows, reporting, or enablement contexts

- Non-negotiable: Prior remote work experience, strong fluency with remote collaboration tools (Slack, Zoom, Google Workspace, Asana or similar), and experience working with U.S. or UK-based companies. Candidates without this experience will not be considered.

- Excellent verbal and written communication skills with a strong educator mindset

PREFERRED QUALIFICATIONS

- Marketing agency experience or close partnership with marketing teams

- Knowledge of SEO, content operations, or lifecycle marketing

- Experience with automation, AI-enabled tools, or data-driven platforms

TOOLS & TECHNOLOGY

- HubSpot or comparable CRM

- Python, SQL

- Slack, Zoom, Google Workspace

- Automation and reporting tools

PLEASE NOTE

It is crucial that you complete the application form in full. As part of the application process, you will be required to record a video. If your application is successful, you will receive an email confirming next steps—the video is the first step of the interview process. If you do not record a video, we will not be able to consider you for ANY open roles.

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