Technical Customer Enablement & Training Manager

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JOB TITLE: TECHNICAL CUSTOMER ENABLEMENT & TRAINING MANAGER

Location: Remote Time Zone: U.S. Time Zones (EST–PST) Role Type: Full-Time

ROLE OVERVIEW

The Technical Customer Enablement & Training Manager is responsible for ensuring enterprise customers successfully adopt and scale a modern workflow and automation platform. This is a highly customer-facing role that blends technical fluency, marketing operations knowledge, and structured training delivery.

You will guide customers from first login through full adoption by leading onboarding programs, live training sessions, and cohort-based enablement workshops. The ideal candidate comes from a well-known SaaS or tech company, is comfortable working with code and data, and enjoys teaching marketing teams how to operationalize technology to drive business results.

KEY RESPONSIBILITIES

- Own customer onboarding from initial setup through full platform adoption

- Deliver live training sessions, onboarding programs, and cohort-based workshops for enterprise clients

- Translate technical workflows, automations, and data concepts into simple, actionable steps for marketing teams

- Build and maintain scalable enablement playbooks, guides, and training materials

- Support marketing operations workflows, including CRM automation, reporting, and campaign setup

- Partner with marketing and content teams on SEO, content workflows, and enablement initiatives

- Act as a trusted, technical-facing advisor for customers throughout the lifecycle

REQUIRED QUALIFICATIONS

- 2–4 years of experience in customer enablement, customer success, marketing operations, or product training within a SaaS or tech company

- Working experience at a recognized or well-known technology company strongly preferred

- Hands-on experience with HubSpot or similar CRM / marketing automation platforms

- Proficiency in SQL and Python, with the ability to actively use both in workflows, reporting, or training contexts

- Non-negotiable: Prior remote work experience, fluency with remote collaboration tools (Slack, Zoom, Google Workspace, Asana or similar), and experience working with U.S. or UK-based companies. Applications without this experience will not be considered.

- Excellent communication skills with the ability to teach technical concepts to non-technical users

PREFERRED QUALIFICATIONS

- Background working with marketing teams or within a marketing agency environment

- Experience supporting SEO, content operations, or campaign automation

- Exposure to AI-driven tools, workflow automation, or data-driven marketing platforms

TOOLS & TECHNOLOGY

- HubSpot or equivalent CRM/marketing automation platform

- SQL, Python

- Slack, Zoom, Google Workspace

- Workflow automation tools (Zapier or similar)

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