Client Service Administrator - Gateway Associates

The Client Services Administrator works as a part of the client service team at Gateway Associates to prepare and send applications and paperwork to implement recommendations. Their goal is to create an experience for clients that is efficient and easy. The Licensed Client Service Administrator reports to the Director of Operations and is employed by Gateway Associates.

Schedule is in Central Standard time: Hours: M/Tu 9:00 am – 6:00 pm, W 9:00 am – 5:00 pm, Tr 9:00 am – 4:00 pm, F 9:00 am – 1:00 pm.

Prepare applications needed to implement recommendations from advisory team in anticipation of client meetings.

Working with multiple product lines including brokerage accounts, insurance policies, mutual fund accounts, and annuities

Track insurance applications through the underwriting process.

Monitor pending recommendation implementation, i.e. ensure that tasks are completed.

Prepare and send client paperwork associated with money movement and account services.

Process brokerage transactions as requested by advisory and planning team.

Follow-up with clients as needed to ensure that paperwork and applications are completed.

Track process of transactions and services to ensure that they are completed after paperwork is processed.

Become team expert in paperwork, transactions, and applications

Maintain team procedures for processing transactions and paperwork

Adapt procedures to Thrivent changes/new efficiencies

Serve as point of contact to research and resolve processing issues with the home office

Research and help develop procedures for new product lines/products as released

Other duties as assigned

Requirements:

Series 7/66 licensing

State Life and Health insurance licensing

Experience working with financial advisors on implementation

Excellent communication skills, verbal and written

Ability to thrive in high volume, fast paced environment

Strong attention to detail

Knowledge of business technology such as Microsoft Word, Excel, Outlook, Salesforce, and DocuSign or ability to learn

Ability to work independently, prioritize tasks, and self-direct to meet deadlines

Ability to maintain the integrity of sensitive/confidential information

Desire to work collaboratively and support peers

Compensation:

Compensation with experience – target range $60,000 - $70,000/year

80 hours of Paid Time Off and 20 hours Volunteer Time Off in first year

Simple IRA plan with employer match

Health insurance plan premium reimbursement

As part of Gateway Associates' recruiting/hiring/contracting process, a verification of a candidate's background will be made to complete the process. Fingerprints will be required as part of FINRA registration process a for submission to the Federal Bureau of Investigation for review against nationwide fingerprint records.

All persons with securities registrations are subject to TIMI’s Outside Securities Accounts Policy which requires all outside brokerage accounts to be maintained at one of the firms designated by TIMI.

Pay Transparency

Thrivent is committed to providing reasonable accommodation to individuals with disabilities. If you need a reasonable accommodation, please let us know by sending an email to human.resources@thrivent.com or call 800-847-4836 and request Human Resources.