Customer Service Representative

DHL Supply Chain is Hiring! At DHL, you will play a part in one of the world’s most essential industries. There has never been a better time to join DHL Supply Chain. In a global business like ours, the opportunities are endless. So, join us. Work with us. Grow with us.

The core responsibilities of this role include: Process orders and prepare correspondence to fulfill customer needs. Responsible for providing product, service, and transit information to the customer and act as a liaison to facilitate issue resolution.

Position: 1st Shift Customer Service Rep

Shift: 6:45am-3:15pm, Monday-Friday, Rotating Saturdays, Sunday’s and Holidays are based off of customer needs, Mandatory OT Required

Pay: $20.50 per hour.

In addition to the general job description below, the ideal candidate will also have the following skills: Inbound/Outbound, Customer Service, Loading/Unloading, Attention to Detail

Be part of the world’s largest logistics company! DHL Supply Chain has been certified as a Great Place to Work® in the US and Canada! Our excellent benefits packages include:

Affordable medical, dental, and vision coverage available beginning on your 30th day

PTO program for all associates, including paid holidays and vacation

401(k) with generous company match

Tuition reimbursement program

Excellent training and career advancement opportunities

Grow your skills. Shape your world.

Role Purpose:

Process orders and prepare correspondence to fulfill customer needs. Responsible for providing product, service, and transit information to the customer and act as a liaison to facilitate issue resolution.

Key Accountabilities:

Resolve product or service problems: clarify the customers complaint, determine the cause of the problem, select and explain the best solution to solve the problems, expedite correction or adjustment, follow up to ensure resolution.

Maintain customer records and update account information.

Maintain financial accounts by processing customer adjustments.

Prepare product or service reports by collecting and analyzing customer information. Assist with order and product management.

Perform other duties as assigned.

Required Education and Experience:

High School Diploma or Equivalent

0-12 months of system, data entry or reporting experience

0-12 months of warehouse experience, preferred

Brand: DHL

Address: 1001 Bond Street Charlotte, NC - 28208

Property Description: 3051 - Charlotte NC SERC

Property Number: 3051