Major Account Manager (Life Science & Healthcare)

We are looking for a Major Account Manager to join our team.

As a Major Account Manager, you will be responsible for growing and expanding our relationships with some of our largest clients in Life Science & Healthcare.

Clarivate believe that, in order to be successful, we must align ourselves to best serve the needs of the client and, as such, you will be responsible for orchestrating a team selling across our broad portfolio of SaaS products and consulting services. There will be an established book of business and strong foundational relationship base with our Enterprise clients as well as an expectation to drive significant new business growth via up-selling and cross-selling new subscriptions and services in line with Clarivate’s Value Creation Plan.

About You – experience, education, skills, and accomplishments

At least 12 years of relevant experience selling into Global Large Pharma Customers

Experience orchestrating Global multi-dimensional Client relationships in a matrix environment, demonstrating existing relationships across Technology, Data/Digital and business leaders.

Experience of selling complex and bespoke Data, Insights and/or Consulting solutions, including advanced data integration projects, knowledge graphs and/or AI enabled use cases.

Hands on experience in Drug Discovery, Regulatory, CI and Portfolio Strategy workflows

Bachelor’s Degree in Business, Science or a related field

What will you be doing in this role?

Deliver scalable long-term growth: annual contract value (ACV) y-o-y

Beat new business, retention & total business sales targets

Uncover and exploit new revenue streams

Collate, pressure test and deliver on Forecasts to the business

Strategic Account Development:

Set a vision, build an account plan and devise a strategy for transformational growth. Motivate and deploy your Global Account team to execute on this plan

Know your Client(s) inside/out; its strategic initiatives, exec LT, culture, key brands / pipeline assets and processes

Relationship Expansion:

Build new, and develop existing, relationships with Sr Leaders (SVP+) at the Client

Grow spend across new departments, new TA’s, and new regions continuously.

Identify key business questions to develop new partnerships and draw on the appropriate internal resources.

Cross-Functional Stakeholder Management:

Communicate and collaborate effectively with your team and the wider organization (e.g Consulting, Product Management, LS&H LT) to secure resources and advocate for your client

Build strong internal networks to influence strategic direction

Partner with Customer Experience, Product and Marketing teams to optimize the client journey with Clarivate.

About the Team

Clarivate’s Major Customers account for approximately 35% of the total Business Unit’s revenues and are all complex and multi-dimensional relationships. This team manages our largest global customers across the Life Sciences & Healthcare segment business, handling multiple geographies.

You’ll be reporting to our Vice President, segment Sales (LS&H), who is based in London, and collaborating with a team located across various international locations.

Hours of Work

This is a permanent full-time position and can be fully remote in the UK or Spain, or Hybrid based in London or Barcelona. Travel is required.

London - UK Employee Benefits Include:

Private Medical Insurance or Health Cash Plan

Generous Pension Plan contribution rates

Income protection insurance

Life insurance

Sports Club Subsidy (Company pays 50% of gym membership, or up to £500)

Emergency Childcare or Adult care cover

Eyecare vouchers

From 25 Days Annual Leave + 8 Bank Holidays (option to buy and sell Annual leave)

Barcelona - Spain Employee Benefits Include:

Volunteering community offering paid hours of volunteering time

Private Health and Life & Disability insurances.

Tax-free benefits (Ticket Restaurant scheme, kindergarten and transport cards).

Language classes (Catalan, Spanish and English).

Global and dynamic employee base (more than 20 nationalities).

30 working days holidays

At Clarivate, we are committed to providing equal employment opportunities for all qualified persons with respect to hiring, compensation, promotion, training, and other terms, conditions, and privileges of employment. We comply with applicable laws and regulations governing non-discrimination in all locations.