Senior Renewals Account Manager

Clarivate is a global leader committed to innovation and collaboration, offering an environment where you can thrive both professionally and personally.

We are looking for great Renewal Account Managers to join our team in Shanghai/ Beijing China. A career in Sales at Clarivate provides you with the opportunity to help shape the future of tomorrow. We fuel the world’s greatest breakthroughs by supporting our clients through the innovation lifecycle. You will assist our customers through supporting the renewal and development of our growing subscription base, you will have the opportunity to develop your sales skills in while playing a critical role in driving growth and innovation.

About You

Bachelor’s degree or equivalent, relevant work experience.

Minimum of 7 years direct sales experience within life science or pharmaceutical industry

Good motivation to a consultative sales role.

Proficient in both spoken and written Chinese and English.

It would be great if you also have . . .

Prior experience with selling subscriptions both renewal sales and new business

Direct sales experience in LS software products

Demonstrated ability to understand customer workflows and priorities to assist with cross-selling

Education background related to pharmaceutical

What will you be doing in this role?

Own the 12-month process of the subscription life cycle inclusive on onboarding, quarterly account reviews, budgeting and renewal negotiation inclusive on contract execution

Grow new business subscriptions through managing up-sell and cross-sell opportunities during or at the point of renewal

Continually identify directional risk in your subscription book of business and implement risk mitigation plans in conjunction with matrix of internal resources inclusive of product owners, solution experts, account manager and trainings teams.

Collaborate closely with cross-functional teams including Customer Success Managers (CSM), Solution Consultant team, Billing, Legal, and Customer Care & etc, to ensure a seamless and efficient renewal process..

Utilize Customer Relationship Management (CRM) software (e.g., Salesforce) to manage renewal activities & track client interactions.

Provide accurate weekly forecasts for territory total subscription business.

Minimum 50% travel is require for customer visit on site.

Hours of Work

This is a full-time position, primarily working core business hours from 9am to 6pm, with flexibility to adjust to various global time zones as needed.

This is a hybrid position working in the office up to 3 days a week.

At Clarivate, we are committed to providing equal employment opportunities for all qualified persons with respect to hiring, compensation, promotion, training, and other terms, conditions, and privileges of employment. We comply with applicable laws and regulations governing non-discrimination in all locations.