Technical Sales Representative
About the role
JOB DESCRIPTION:
About Abbott
Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology.
As a global leader in Cardiac Rhythm Technologies, we focus on innovative technologies that can improve the way doctors treat people with heart arrhythmias, or irregular heartbeats.
RESPONSIBILITIES:
Perform CRMD product in-service and sales call to current and potential customers in assigned territories
Plan and execute sales and marketing activities to achieve AOP, maximize market share and achieve marketing goals in assigned territories
Formulate Sales Plan, Revenue tracking report and Account Profile of customers in assigned territories
Manage consignment stocks in assigned territories
Provide technical service and support and patient follow-up to external customers
Provide training to nurses, referral doctors, health care workers and team members
Obtain market Intelligence such as competitor product, pricing, marketing programs etc
Understand local government healthcare policy and market trends
Handle and process customer complaints in a timely manner and in accordance to SJM requirement
Assist in clinical research, when necessary
QUALIFICATIONS:
Minimum Diploma in Biomedical Science
Preferably with a Bachelor’s Degree in Life Sciences, Biomedical, Pharmaceutical or related field
Preferably with related hospital working experience, familiar with workflow and processes in the hospital
Candidates without related qualifications but with related working experience will be considered.
Some sales experience is preferred
OTHER FUNCTIONS AND RESPONSIBILITIES
Serve as back-up for other CRMD team members
To be on call for emergency/follow-ups cases during weekends or after office hours
Handle and process customer complaints in timely manner and according to Abbott Medical Asia’s and Abbott Medical Singapore’s policy and requirement
Execute the job responsibilities according to applicable standard operating procedures of Abbott Medical Asia and Abbott Medical Singapore
Ensure applicable standard operating procedures of Abbott Medical Asia and Abbott Medical Singapore are executed
Perform other related functions and responsibilities assigned by supervisor
PREFORMANCE FACTORS:
Focuses on the Customer: Is dedicated to meeting the needs of internal and external customers
Delivers Results with Integrity: Meets commitments and produces the right results at the right time. Adheres to moral and ethical principles. Believable and trustworthy. Does what he/she says they are going to do
Teamwork/Supporting our Colleagues: Collaborates with co-workers to achieve work group and company goals
Initiative: Takes action without prompting or direction from others. Constantly strives to improve own and company performance
Personal Involvement: Personally engages his/her interests, emotions or commitments in their work
The base pay for this position is N/A In specific locations, the pay range may vary from the range posted.
JOB FAMILY: Sales Force
DIVISION: CRM Cardiac Rhythm Management
LOCATION: Singapore > Singapore : DUO Tower
ADDITIONAL LOCATIONS:
WORK SHIFT: Standard
TRAVEL: Yes, 50 % of the Time
MEDICAL SURVEILLANCE: Not Applicable
SIGNIFICANT WORK ACTIVITIES: Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day)
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