Sr Technical Lead (Support & Operations)

Greater Noida, Uttar Pradesh

Job Summary

The Bento Platform Operations Engineer is responsible for providing Tier-2 operational support, administration, monitoring, troubleshooting, security, and lifecycle management for GIC's Bento Platform built on AWS and Red Hat OpenShift Dedicated (OSD). The role ensures seamless operation of containerized application platforms, supporting approximately 40 business applications running across production and non-production OpenShift clusters.

The engineer will manage platform reliability, performance, security compliance, patch management, incident resolution, and operational governance across AWS cloud infrastructure, OpenShift clusters, CI/CD toolchains, security platforms, databases, and supporting services.

Key Responsibilities

Platform Operations & Administration

Provide Tier-2 operational support for Bento Platform services.

Manage and support:

OpenShift Dedicated (OSD) clusters

AWS cloud services and infrastructure

Platform-as-a-Service (PaaS) components

Database services (RDS)

Supporting platform services and middleware

Ensure platform stability, availability, and operational excellence.

OpenShift & Container Platform Management

Monitor and administer OpenShift Dedicated clusters across production and non-production environments.

Support container orchestration, deployment, scaling, and resource optimization.

Analyze cluster health, node capacity, pod utilization, and application performance.

Troubleshoot container, networking, storage, and platform-related issues.

Support approximately:

1,600 pods in Non-Production

800 pods in Production

AWS Cloud Operations

Manage operational support across GIC AWS cloud accounts.

Monitor AWS resources, utilization, cost optimization, and compliance.

Support services including:

EC2

VPC

Load Balancers

IAM

Storage Services

Security Services

Monitoring and Logging Components

Incident & Problem Management

Perform incident diagnosis, troubleshooting, root cause analysis, and resolution.

Meet agreed production SLAs and operational KPIs.

Participate in major incident management and service restoration activities.

Drive proactive problem management and continuous service improvements

Skill Requirements

Patch, Upgrade & Lifecycle Management

Conduct patch assessments and risk evaluations.

Manage upgrades and patching activities across:

OpenShift clusters

Supporting infrastructure

RHEL virtual machines

Platform services

Coordinate maintenance activities while minimizing business impact.

Security & Compliance

Perform security vulnerability assessments and remediation.

Support platform security compliance aligned with GIC policies.

Conduct security scanning, auditing, and reporting.

Support centralized security policy enforcement and access controls.

Manage and support:

CyberArk Conjur

AWS Secrets Manager

Platform authentication and authorization controls

CI/CD & DevOps Support

Support platform DevOps toolchain including:

GitHub

JFrog Artifactory/Repositories

CI/CD Pipelines

Control-M Agents

Troubleshoot deployment pipeline issues.

Support container image lifecycle management and repository administration.

Monitoring, Logging & Observability

Monitor platform health, availability, capacity, and performance.

Support logging and observability solutions including:

Fluentd Logging Sidecar

Monitoring and Alerting Services

Generate operational and capacity reports.

Track resource consumption and cost optimization opportunities.

Platform Services Administration

Support and maintain:

Red Hat SSO

Squid Proxy

Fluentd Logger Sidecar

Conjur Sidecar

AWS Secrets Manager integrations

Control-M Agents

Supporting RHEL VMs

Other Requirements

Documentation & Governance

Maintain operational runbooks, SOPs, and knowledge repositories.

Update technical documentation based on platform changes.

Participate in governance reviews, audits, operational reporting, and service reviews.

Required Technical Skills

OpenShift & Kubernetes

Red Hat OpenShift Dedicated (OSD)

Kubernetes Administration

Container Platforms

Pod, Deployment, Service, Route, Ingress Management

OpenShift Networking and Security

Cloud Technologies

AWS Cloud Services

EC2

IAM

VPC

CloudWatch

AWS Security Services

Cost Optimization and Governance

Linux Administration

Red Hat Enterprise Linux (RHEL)

System Administration

Shell Scripting

Performance Analysis and Troubleshooting

DevOps & Automation

GitHub

JFrog Artifactory

CI/CD Pipelines

Jenkins/GitHub Actions (preferred)

Infrastructure Automation

Security

CyberArk Conjur

AWS Secrets Manager

Vulnerability Management

Security Compliance and Auditing

Identity and Access Management

Monitoring & Logging

Fluentd

Prometheus

Grafana

ELK/OpenSearch (preferred)

Log Analysis and Alert Management

Preferred Qualifications

Bachelor's Degree in Computer Science, Information Technology, Engineering, or related discipline.

5–10 years of IT Infrastructure and Platform Operations experience.

Minimum 3+ years supporting Kubernetes/OpenShift environments.

Experience managing enterprise AWS environments.

Experience supporting production-critical container platforms.

Preferred Certifications

Red Hat OpenShift Administration Certification

Red Hat Certified Engineer (RHCE)

AWS Certified Solutions Architect Associate/Professional

AWS SysOps Administrator

Certified Kubernetes Administrator (CKA)

ITIL Foundation Certification

Key Competencies

Strong troubleshooting and analytical skills

Incident and problem management expertise

Automation mindset

Operational excellence and service reliability focus

Stakeholder communication and coordination

Ability to work in 24x7 support and critical incident environments

Continuous improvement and platform optimization mindset

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