Delivery Coordinator

Role purpose/ summary: Key supporting values & behaviours for the role: We are looking for Subtitling Delivery Coordinators, energetic and skilled individuals who feel comfortable with working in the systems on 2 screens and many files, professionally communicating with other parties via e-mail, support team members when needed. • Agile delivery • Collaboration across boundaries • Understanding client needs • Inclusive communication KPIs / deliverables: • Timeliness of subtitling delivery • Accuracy and quality of subtitling • Client satisfaction • Workflow efficiency • Team collaboration • Compliance and adherence to specifications • Problem-solving and issue resolution Responsibilities: • Working as part of a team to ensure a timely and quality product through timely delivery of set task which include: • Update and maintain database and records for assignments • Collect files from vendors/resources, monitor vendors that are notoriously late • Perform quality check on the files, prepare deliverables and send to customer • Cooperate with GTS Support, Client Managers, Language Team and Finance Department Essential qualifications: • Train colleagues from the team in the workflow for their clients to have a holiday / illness back-up • Fluent English (written and spoken) is essential • Fluent Polish (written and spoken) is essential • Excellent attention to detail but fast • Ability to stay focused • Ability to work to tight deadlines and under pressure • Ability to quickly grasp complex subject matters and share their knowledge with colleagues • Ability to be a team player while able to work independently • Experience in working with databases and MS Excel